Sales Support Specialist: Order Processing & Global Trade

MSRcosmos LLC; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

MSRcosmos LLC in the United States is seeking a detail-oriented Sales Support professional to manage sales orders, handle customer requests, and process transactional activities with accuracy and timeliness.

You will collaborate with Sales, Product, Repairs, Finance, and Compliance teams to ensure orders meet requirements and comply with Global Trade and export regulations, while helping develop standardized procedures across departments.

Qualifications

• Experience in sales order processing and customer service.
• Strong attention to detail and accuracy in documentation.
• Ability to work with multiple internal teams to resolve issues.
• Familiarity with regulatory compliance and export requirements is a plus.

Responsibilities

• Create, process, and oversee sales orders.
• Facilitate exchange orders, warranties, credits, and purchase requests.
• Process admin activities related to sale, return, or credit of materials.
• Collaborate with internal departments to resolve transactional issues.
• Communicate with customers and keep them updated on status.
• Monitor the sales support inbox and route requests appropriately.
• Ensure orders and requests are processed accurately and promptly.
• Maintain records related to sales orders, credits, exchanges, warranties, and transactions.
• Ensure compliance with Global Trade policies and export requirements for international shipments.
• Ensure DOC and DOS license requirements for exports are understood and followed.
• Support development and documentation of cross-department procedures.
• Prioritize requests and meet deadlines.
• Perform additional sales support and administrative duties as assigned.

Skills

Customer service

Communication

Detail oriented

Order processing

Cross-functional teamwork

Documentation

Process improvement

Multitasking

Time management

Problem solving

Regulatory compliance

Job description

MSRcosmos LLC in the United States is seeking a detail-oriented Sales Support professional to manage sales orders, handle customer requests, and process transactional activities with accuracy and timeliness.

You will collaborate with Sales, Product, Repairs, Finance, and Compliance teams to ensure orders meet requirements and comply with Global Trade and export regulations, while helping develop standardized procedures across departments.