Customer Service Representative

West Side Transport; Cedar Rapids (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

West Side Transport in Cedar Rapids, IA seeks a Customer Service Representative to provide primary support for customers. Responsibilities include data entry, order management, rate quotes, and coordinating with internal teams to ensure timely shipment handling.

The role requires 1 year of customer service experience, AS/400 familiarity preferred, and strong communication skills. On-site position with competitive hourly pay and daily interface with operations and sales teams.

Qualifications

• 1 year of experience in customer service or related field.
• AS/400 experience preferred.
• Ability to type 40 wpm preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Enter orders daily and monitor shipments to ensure customer satisfaction.
• Create and update customer codes; verify hours, directions and details for pickups/deliveries.
• Schedule all appointments prior to shipments.
• Handle required TMS entries; process additional charges and update revenue amounts.
• Provide accurate lane rates; coordinate with Rating for updates and invoicing.
• Serve as liaison between all parties with timely communication and follow‑through.
• Understand customer needs and build rapport with professional interactions.
• Collaborate with National Account Managers, Sales and other departments.

Skills

Customer service experience

Typing 40 wpm

AS/400 experience

Tools

AS/400

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Cedar Rapids, IA, US

Salary Range: $21.00 To $25.00 Hourly

Position Title:Customer Service Representative

Position Reports to:Director of Customer Service

Position Summary:Under general supervision, performs duties as the primary support for West Side Transport customers. Ensures data entry is accurate, detailed and timely. Maintains open communication both internally and externally in order to sustain complete satisfaction of customers.

Essential Functions:

• Enters orders within the computer system daily and monitors all shipments to ensure complete satisfaction for customers both internal and external.
• Requests the creation of new customer codes and update and maintain records. Verifies with these customers, hours of operation, directions and any additional information to successfully pick up and/or deliver to their locations.
• Ensures that all appointments are scheduled prior to any shipment being loaded.
• Completes the necessary functions in all required TMS systems. Request additional charges as they arise and follow through with the approval process. Update computer systems to reflect any changes in the customer revenue amounts.
• When providing rates for new or existing lanes, maximize revenue for the company and ensure that the approved rate is sent to the Rating department for updating & invoicing.
• Act as the liaison between all parties involved in each transaction with timely communication and follow through.
• Understand West Side and the customer’s needs. Build rapport with all parties with professional interactions and communication.
• Work with National Account Managers, Sales & all departments. Participate in meetings to improve service and freight needs.

Necessary Qualifications:One-year experience in the area of Customer Service or related field required; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications:Sitting, talking on the phone and entering data into the computer for extended periods of time required.