Customer Service Representative

Workoo Technologies; Chicago (IL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading technology company is seeking a Customer Service Representative in Chicago, Illinois. This position involves assisting callers with benefit-related inquiries and prescription status. The ideal candidate should have over a year of customer service experience, fluency in computer navigation, and the ability to work in a flexible schedule of 35-40 hours per week. You'll receive training and have opportunities for performance recognition and advancement. This role values compassionate interaction and problem-solving skills.

Qualifications

• 1+ years of customer support experience, preferably over the phone.
• Fluency in navigating complex computer systems.
• Ability to operate under varying schedules.

Responsibilities

• Respond to inbound calls concerning benefit eligibility.
• Guide callers on prescription benefits and claims.
• Document required information accurately in systems.
• Identify issues and communicate solutions to various stakeholders.

Skills

Fluent computer navigation

Customer service experience

Microsoft Office skills

Compassionate communication

Tools

Windows computer applications

Microsoft Office Word

Microsoft Excel

Job description

About the job Customer Service Representative

The Customer Service Rep position is actually full time based upon an anticipated timetable of 35-40 hrs each week, Sunday- Sunday. Workers are actually needed to possess flexibility to work any one of our 8-hour shift timetables in the course of our typical organization hours of 5:00 am-10:00 pm true time. Standard instruction days are Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 full weeks. It may be required, given the business necessity, to work occasional overtime.

Main Obligations

• React to inbound calls from our clients on concerns associated with gain eligibility questions as well as prescription standing questions
• Quick guide as well as enlighten callers on their prescription perks, use planning, formulary, premiums and also standing of orders and insurance claims or even concerns
• Inquire appropriate concerns and pay attention definitely while documenting demanded info in pc units
• Pinpoint issues and interact services as well as actions to consumers, drug stores and also medical professionals along with prescription orders and reorders
• Create outgoing calls to customers on prescription purchases and payment concerns

This job is actually similarly difficult as well as gratifying. You'll be actually called to investigation complicated concerns referring to member prescribed and/ or drug store benefits around several databases which needs fluency in personal computer navigation and toggling while with confidence and compassionately engaging along with the customer.

You'll be rewarded and realized for your functionality in an environment that are going to challenge you and give you clear instructions about what it needs to prosper in your part and also supply advancement for various other jobs you may want

INTERVIEW PROCEDURES-- Our interview procedure has been actually structured for your comfort! Your digital, saved job interview will consist of 5 concerns and also last lower than half an hour. Thus, satisfy be actually express, clear, as well as outlined. Once a decision has actually been actually created after your interview, our team will let you understand!

Needed Accreditations

• 1+ years of customer support experience to consist of offering solution over the phone
• Understanding with computer and Windows personal computer applications, which includes the capacity to navigate and also know brand new and also complicated personal computer body applications
• Essential knowledge of Microsoft Workplace Phrase (ability to open and get through a phrase file) as well as Microsoft Excel (potential to open up and also get through a spreadsheet).
• Capacity to operate any one of our 8-hour work schedule routines in the course of our regular organization hours of Sunday - Saturday 5:00 am actually - 11:00 pm true time in Pacific Civil time OR Hill Civil time relying on location.

Preferred Accreditations.

• Contact Facility knowledge.
• Experience with Grownup Discovering in digital environment.
• Adventure collaborating with Digital platforms and devices. Internet, Conversation, e-mail.
• Wellness Care/Insurance environment (familiarity along with clinical language, health plan files, or benefit strategy design).
• Social work, personality health, condition protection, health promo and also behavior modification (partnering with vulnerable populations).

Telecommuting Requirements.

• Demanded to have a specialized work area set up that is actually split from other staying areas as well as supplies info personal privacy.
• Ability to keep all provider vulnerable documentations safe and secure (if relevant).
• Should stay in a place that can easily acquire a UnitedHealth Team accepted fast net hookup or even take advantage of an existing fast internet company.
• Have to be able to connect directly right into web-- through hard wire (either straight to modem or hub).