Customer Service Representative

Innova; Chesterfield (MO); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with employer matching

Paid Time Off

Job summary

JobRx, Inc. seeks a dedicated Remote/Hybrid Customer Service Representative (Pharmacy related) to support patients with prescription needs in a fast-paced call center. You will educate on medications, pricing, and ordering, ensuring a seamless patient experience and timely resolution of issues.

This role offers hybrid work after training, with onsite start, and a 40-hour CST schedule. Compensation up to $17.50–$18 per hour, plus benefits, requires strong communication and data-entry accuracy.

Qualifications

• Previous customer service or call center experience preferred.
• Excellent verbal communication skills with a professional and empathetic tone.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Comfortable working in a performance-driven environment.
• Basic computer proficiency and accurate data entry skills.

Responsibilities

• Manage inbound and outbound calls in a professional and timely manner.
• Educate patients on prescriptions, pricing, and the ordering process.
• Identify patient needs and provide accurate solutions or alternatives.
• Maintain detailed documentation of patient interactions in the system.
• Meet individual and team qualitative and quantitative goals.

Skills

Phone presence

Active listening

Empathetic communication

Multitasking

Data entry

Job description

Job Title:

REMOTE/ HYBRID Customer Service Representative (Pharmacy related)

Job Type:

Full-Time

Location:

Chesterfield, MO / Hybrid & REMOTE available after 7 days of training ONSITE

Schedule:

40 hours per week (CST TIME) / day shift 9:30am - 6pm CST

Compensation:

Up to $17.50-18 per hour. Have to take and PASS a typing TEST!!

Job Summary

We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind.

This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance.

Key Responsibilities

Patient Support & Communication

• Manage inbound and outbound calls in a professional and timely manner
• Provide clear, empathetic communication while following established guidelines
• Educate patients on prescriptions, pricing, and the ordering process
• Identify patient needs and provide accurate solutions or alternatives
• Build strong, trust-based relationships through high-quality customer care

Order Processing & Documentation

• Accurately process prescription orders
• Maintain detailed documentation of patient interactions in the system
• Ensure compliance with company policies and procedures
• Research and resolve order discrepancies or account concerns

Performance & Team Collaboration

• Meet individual and team qualitative and quantitative goals
• Contribute to a collaborative, goal-oriented team environment
• Participate in call quality reviews, coaching sessions, and feedback discussions
• Support the mission of ensuring every patient receives the support they need

Continuous Improvement & Training

• Attend training sessions to enhance product knowledge and service skills
• Apply coaching and feedback to improve performance
• Stay current on workflow updates, policy changes, and system enhancements

Qualifications

• Previous customer service or call center experience preferred
• Strong phone presence and active listening skills
• Excellent verbal communication skills with a professional and empathetic tone
• Ability to multitask, prioritize responsibilities, and manage time effectively
• Customer-focused mindset with adaptability to different personalities
• Comfortable working in a performance-driven environment
• Basic computer proficiency and accurate data entry skills

Compensation & Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company matching
• Paid Time Off and Holidays
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Ongoing Training & Development Programs

Work Environment

• Full-time position
• In-office training required for a minimum of one month (if local)
• Eligible for hybrid remote schedule after successful completion of training (typically 90 days)

If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today.