Customer Account Representative

System One; Christiansburg (VA); On-site; USD 54,443,000 - 71,635,000; Full time

Job summary

System One is seeking a Customer Account Representative in Christiansburg, VA to manage orders, reporting, and invoicing issues while coordinating with freight forwarders and 3PLs. This role requires strong communication and data-entry skills with 2+ years of related experience.

The position emphasizes customer service, collaboration with internal teams, and handling non-conformance/documentation tasks to ensure accurate, timely processes.

Qualifications

• High School Diploma or equivalent with 2+ years of related experience.
• Experience in data entry is preferred.
• Proficiency with Microsoft Office, CRM, Microsoft Dynamics, and Great Plains.
• 3 to 4 years of prior customer service experience.
• Good written and verbal communication skills.
• Ability to travel as needed.
• Physical stamina to remain stationary, walk, kneel, and crouch; occasionally lift up to 10 pounds.

Responsibilities

• Manage customer order processing: entry, inspection, change processing, calculating, packaging.
• Maintain customer-required websites and customer-specific reporting.
• Assist the Accounting department with invoicing issues as needed.
• Coordinate communication with freight forwarders or 3PLs as needed in shipping and regulatory compliance.
• Manage customer return workflows.
• Provide assistance to the Industrial Support team upon request.
• Handle customer quote and other non-order related requests.
• Notify the account owner of critical projects, issues, changes, etc. relevant to customer accounts.
• Assist account owners with various customer requests.
• Communicate professionally and timely with internal and external customers and suppliers.
• Oversee and ensure all assigned non-conformance reports are closed promptly.
• Ensure accuracy of work instructions, policies, forms, and other controlled documentation.

Skills

Data entry

Customer service

Communication

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Tools

CRM

Microsoft Dynamics

Great Plains

Job description

Job Title: Customer Account Representative
Location: Christiansburg, VA
Compensation: $19.00 - $25.00
Work Model: Undecided - various options available
Hours: 40.0

Responsibilities

• Manage customer order processing: entry, inspection, change processing, calculating, packaging.
• Maintain customer-required websites and customer-specific reporting.
• Assist the Accounting department with invoicing issues as needed.
• Coordinate communication with freight forwarders or 3PLs as needed in shipping and regulatory compliance.
• Manage customer return workflows.
• Provide assistance to the Industrial Support team upon request.
• Handle customer quote and other non-order related requests.
• Notify the account owner of critical projects, issues, changes, etc. relevant to customer accounts.
• Assist account owners with various customer requests.
• Communicate professionally and timely with internal and external customers and suppliers.
• Oversee and ensure all assigned non-conformance reports are closed promptly.
• Ensure accuracy of work instructions, policies, forms, and other controlled documentation.

Requirements

• High School Diploma or equivalent with 2+ years of related experience (Associates Degree in a related field may substitute for 1-2 years of experience).
• Experience in data entry is preferred.
• Proficiency with Microsoft Office, CRM, Microsoft Dynamics, and Great Plains.
• 3 to 4 years of prior customer service experience.
• Good written and verbal communication skills.
• Ability to work effectively with staff and management.
• Experience resolving technical issues.
• Good problem analysis and resolution skills.
• Physical stamina to remain stationary, walk, kneel, and crouch; occasionally lift up to 10 pounds.
• Ability to operate a computer continuously and communicate with various levels of the organization.
• Travel as needed.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.