Customer Service Representative

Action Resource Management; Carson (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Action Resource Management in Carson, CA is seeking a Customer Service Representative to be the first point of contact for our clients and to resolve inquiries with care.

You will handle product information, order status, and troubleshooting, while maintaining a positive attitude in a fast-paced environment. The role requires strong communication and computer skills, with weekend shifts possible. Training sessions will help you stay updated on policies and product knowledge.

Qualifications

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency to use computers and customer service software.
• Flexibility to work various shifts, including weekends as needed.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and troubleshooting issues.
• Handle after sales shipments expectations, including delays, loss damages, and undeliverable shipments.
• Maintain a positive and empathetic attitude while handling customer interactions.
• Document customer interactions and feedback.
• Collaborate with team members and other departments to resolve complex issues.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Skills

Customer service

Communication skills

Multitasking

Time management

Problem solving

Computer skills

Flexibility

Education

High school diploma

Tools

Microsoft Excel

Customer service software

CRM software

Phones

Email

Job description

OverviewJoin our dynamic team as a Customer Service Representative in Carson, CA! We are looking for enthusiastic individuals who are passionate about providing exceptional service and support to our valued customers. In this role, you will be the first point of contact for our clients, helping to resolve inquiries and ensuring a positive experience with our brand. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chat.Assist customers with product information, order status, and troubleshooting issues.Handle after sales shipments expectations, including delays, loss damages, and undeliverable shipments.Maintain a positive and empathetic attitude while handling customer interactions.Document customer interactions and feedback.Collaborate with team members and other departments to resolve complex issues.Stay updated on product knowledge and company policies to provide accurate information.Participate in training sessions and team meetings to enhance skills and knowledge.QualificationsHigh school diploma or equivalent; additional education in customer service or related field is a plus.Proven experience in a customer service role.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to multitask and manage time effectively in a fast-paced environment.Proficiency in using computers and customer service software.Flexibility to work various shifts, including weekends as needed.You should be proficient in:Customer ServiceComputer SkillsGood Communications SkillsMachines & technologies you'll use:Microsoft ExcelPhonesEmail