Customer Service Representative

Lynx Nsw; Carlstadt (NJ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Restaurant discount

Job summary

Lynx Nsw in New Jersey is seeking a friendly Customer Service Representative to be the first point of contact for walk-in customers, answering inquiries and assisting with purchases or service requests. The role requires excellent communication, a professional demeanor, and a passion for customer satisfaction.

Responsibilities include greeting customers, providing product information, processing transactions, maintaining a clean service area, and collaborating with the team to ensure smooth

Qualifications

• Previous experience in customer service, retail, or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask.
• Basic computer skills and familiarity with POS systems.
• Bi-lingual in Spanish a Plus

Responsibilities

• Greet and assist walk-in customers in a courteous and professional manner.
• Address customer inquiries, provide product/service information, and resolve any issues or concerns.
• Process transactions, orders, or service requests efficiently and accurately.
• Maintain a clean and welcoming service area.
• Identify customer needs and recommend suitable products or services.
• Handle customer complaints with patience and upscale issues when necessary.
• Keep up-to-date with company products and pricing.
• Maintain records of customer interactions and transactions with follow up on open accounts and quotes.
• Collaborate with team members to ensure smooth daily operations.

Skills

Customer service

Retail experience

Communication skills

Problem solving

Multitasking

Basic computer skills

POS systems

Bilingual Spanish

Tools

POS systems

Job description

Description

We are seeking a friendly, customer-focused Customer Service Representative to join our team. The ideal candidate will be the first point of contact for walk-in customers, providing exceptional service, answering inquiries, and assisting with purchases or service requests. This role requires excellent communication skills, a professional demeanor, and a passion for customer satisfaction.

Requirements

Key Responsibilities

• Greet and assist walk-in customers in a courteous and professional manner.
• Address customer inquiries, provide product/service information, and resolve any issues or concerns.
• Process transactions, orders, or service requests efficiently and accurately.
• Maintain a clean and welcoming service area.
• Identify customer needs and recommend suitable products or services.
• Handle customer complaints with patience and upscale issues when necessary.
• Keep up-to-date with company products and pricing.
• Maintain records of customer interactions and transactions with follow up on open accounts and quotes.
• Collaborate with team members to ensure smooth daily operations.

Requirements

• Previous experience in customer service, retail, or a related field is preferred. Garage Door or Construction experience a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask.
• Basic computer skills and familiarity with POS systems.
• Bi-lingual in Spanish a Plus

Schedule

Monday - Friday 7:30am-4pm