Customer Service Representative

Kitchen Tune-Up Franchise System; Canton (GA); Remote; Part time

Job summary

A growing home services provider in Metro Atlanta is seeking a Phone Sales and Customer Service Representative. This part-time role involves handling customer inquiries, qualifying leads, and providing exceptional service. With flexible work-from-home options, this position offers performance-based bonuses and opportunities for advancement within the sales team.

Benefits

Bonus based on performance

Flexible schedule

Profit sharing

Company parties

Qualifications

• Proven experience in phone sales and customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound and outbound calls to qualify prospects.
• Maintain accurate records of customer interactions.
• Meet or exceed booking rate and customer service metrics.

Skills

Communication

Interpersonal Skills

Sales

Customer Service

CRM Proficiency

Education

High School Diploma

Some College

Tools

CRM Systems

Call Center Software

Job description

2 days ago Be among the first 25 applicants

• Flexible work-from-home opportunity (but must live in Metro Atlanta, GA, USA)
• Apply today! We review all resumes within 24 hours!

Responsive recruiter

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule
• Profit sharing
• Flexible work-from-home opportunity (but must live in Metro Atlanta, GA, USA)
• Apply today! We review all resumes within 24 hours!

Job Title

Phone Sales and Customer Service Representative

• Part-time (20 hours per week) position with opportunity to become full-time

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Phone Sales and Customer Service Representative. In this role, you will handle inbound and outbound calls to qualify and prepare prospects for in-home consultations, assist customers with inquiries and purchases, and provide exceptional customer service to ensure customer satisfaction and loyalty.

We Offer

• Compensation
• Hourly Wages: $15 per hour
• Performance-Based Incentives:
• Performance-based bonuses related to Booking Rate
• 25% of Design Consultant commission for re-engaging No Sale Prospects
• Self-Generated Lead Bonuses of $200 or $400
• Retirement: Opportunity after five years to participate in our profit sharing plan and become a millionaire!
• Open communication with leadership
• Flexible work-from-home opportunity (but must live in Metro Atlanta, GA, USA)
• Advancement: Career track to move to full-time and advance within our Sales Team or otherwise (if desired)

Your Responsibilities

• Respond to inbound calls from (and make outbound calls to) prospects to qualify and schedule them for in-home consultations using our Customer Relationship Management (CRM) system.
• Prepare prospects before our in-home consultations in accordance with our proven consultative sales process.
• Maintain accurate records of customer interactions and transactions.
• Meet or exceed booking rate and customer service performance metrics.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members and departments to ensure smooth customer experiences.
• Follow company guidelines, procedures, and policies during all interactions with prospects and customers.

Our Requirements

• Proven experience in phone sales and customer service.
• Excellent communication and interpersonal skills by phone and virtual meetings.
• Proficient with CRM systems and call center software.
• Three references from previous supervisors.
• Positive attitude and high energy!
• Strong character guided by a good moral compass. Always do the right thing!
• Result- and growth-oriented.
• Ability to work independently and as part of a team.
• High school diploma required; some college preferred.

Preferred Skills

• Familiarity with home services, in-home sales, and/or kitchen and bathroom remodeling sales and/or customer service.

About Us

• TAC Franchising LLC is made up of Kitchen Tune-Up and Bath Tune-Up, covering most of Metro Atlanta.
• Our design and remodeling team will uplift your home and life by updating your kitchen or bathroom using our 5 Client Trustpoints to deliver your dream kitchen or bathroom and create an exceptional client experience.
• Our services include proprietary 1-Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets for kitchens; and Vanity Only, Shower Remodel, Tub Remodel, Conversion, and Full Bathroom Remodel for bathrooms.
• We plan to grow aggressively in 2025 and beyond, offering opportunities for internal promotion and career advancement to senior management.
• We aim to build an employee-ownership culture, where contributions can lead to profit sharing and potential wealth accumulation after 5 years.

Our Core Values

• Loyalty to our Core Values, Purpose, and Vision; and loyalty to clients, teammates, and communities.
• Opportunity = Equal Opportunity, fostering socioeconomic mobility, coaching teammates, and providing a platform for personal and professional growth.
• Value: Providing exceptional value to clients.
• Excellence: Striving for continuous improvement and organizational excellence.

Our Purpose

To joyfully serve and enhance our communities by providing exceptional value in home investment and positively impacting our teammates' lives.

Our Vision

To build a "Benevolent Business Empire" focused on purpose and profits, becoming a cherished and leading home services provider in every community.

Compensation: $15/hour plus bonuses and commissions. Flexible work from home options available.

Kitchen Tune-Up values its people and aims to uplift lives through quality remodeling and a supportive culture.

Note: Positions are posted by franchisees; employment decisions are made by them, not by the franchisor.