Remote Customer Service Representative

GetInsured; Alpharetta (GA); Remote; Full time

Job summary

A leading company in health insurance technology is seeking Remote Customer Service Representatives. This full-time, seasonal role offers paid training and performance incentives. Join a supportive team and help customers navigate their health insurance options.

Benefits

Paid Training

401K Match

Paid Time Off (PTO)

Performance and Attendance Incentives

Supportive Team Environment

Qualifications

• 18 years or older, background check, secure workspace, and personal device required.
• Moderate to advanced computer skills and ability to learn new technology.

Responsibilities

• Handle inbound and outbound calls, manage customer accounts and provide technical support.
• Deliver high-quality customer service and respond to online chat inquiries.

Skills

Communication

Technical Support

Problem Solving

Self-Motivated

Tools

CRM Systems

Job description

Join to apply for the Remote Customer Service Representative role at GetInsured

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite the challenges in our communities and country, GetInsured is coming together as a team, adapting, growing, and hiring. We offer many opportunities to grow and seek reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and maintaining a positive, motivating work environment, even remotely. Our vision is to make finding and enrolling in health insurance simple, which is more important than ever.

GetInsured has the largest state-based marketplace footprint, with consumer-friendly interfaces and decision support tools that empower millions to make better health plan decisions. We build and operate award-winning cloud-based enrollment tools serving state exchanges, brokers, insurers, and consumers. Our services include eligibility determination, plan selection, and enrollment technology, along with innovative agent marketing and call center tools.

Role Details

• Full-time/Seasonal
• $15.00/hr. plus performance incentives
• $16.00/hr. Bilingual (Spanish), plus performance incentives

Minimum Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera for training
• Full attendance during a paid 3-week training period
• Minimum internet speed of 35 Mbps with Ethernet connection
• Cable/Fiber broadband internet required; mobile internet and Wi-Fi extenders are incompatible

Key Responsibilities

• Handling inbound and outbound calls
• Delivering high-quality customer service consistently
• Managing customer accounts and providing technical support
• Data entry for applications
• Responding to online chat inquiries
• Following defined procedures and policies
• Creative problem-solving
• Adapting to project changes and updates
• Managing time and tasks effectively
• Self-study, training, and testing to pass required exams and certifications
• Adhering to communication guidelines across all channels

Desired Skills and Qualifications

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism
• Excellent verbal and written communication
• Ability to work from home
• Self-motivated and success-driven

What We Offer

• Paid training
• Full-time, seasonal role
• Performance and attendance incentives
• Work from home
• Supportive team environment
• 401K match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred but Not Required

• Experience in customer or technical support
• Experience with health insurance or ACA
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual skills

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Technology, Internet, Information

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