Customer Service Representative

Aquent; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a Fortune 500 healthcare company as a Customer Service Representative. You'll be the vital link between patients and essential healthcare services, resolving issues, educating customers, and ensuring satisfaction in a fast-paced call center environment.

Benefits

Subsidized health, vision, and dental plans

Paid sick leave

Retirement plans with a match

Free online training through Aquent Gymnasium

Qualifications

• Prior Call Center experience required.
• Proven experience troubleshooting technology.

Responsibilities

• Resolve customer issues via phone and email.
• Assist customers with online portal access.
• Schedule appointments and educate customers on services.

Skills

Communication

Customer Service

Multitasking

Technology Troubleshooting

Education

High School Diploma or GED

Job description

Make a real difference in people’s lives by connecting them with essential healthcare information and services! As a Customer Service Representative with a Fortune 500 healthcare company, partnered with Aquent, you’ll be the vital link between patients and the resources they need. You will empower individuals to navigate the healthcare landscape and ensure they have access to critical information and support.

This is your chance to shine in a fast-paced, dynamic call center environment where your expertise will directly impact patient care and satisfaction. You will become a trusted resource, guiding patients through processes, answering questions, and resolving issues with empathy and efficiency.

As a Customer Service Representative, You Will:

• Resolve customer issues related to services via phone and email
• Assist customers with online portal access, including user maintenance, password resets, and web browser troubleshooting
• Schedule appointments
• Educate customers on available services
• Navigate multiple databases to research and resolve complex inquiries
• Maintain HIPAA compliance
• Respond to all customer inquiries promptly and thoroughly
• Meticulously document customer interactions
• Communicate with customers in a courteous, friendly, and professional manner
• Evaluate customer issues to determine the appropriate resolution
• Utilize internal resources to resolve complex issues
• Follow up with customers to ensure complete resolution and satisfaction
  
  

Must-Have Qualifications:

• Reliable high-speed internet and a designated/quiet workspace suitable for remote work
• High School Diploma or GED equivalent
• Prior Call Center experience
• Proven experience troubleshooting technology
• Excellent verbal and written communication skills, with a strong ability to listen and respond effectively
• Strong customer service orientation and a courteous demeanor
• Exceptional multitasking abilities
• Flexibility and adaptability to changing priorities
  
  

The target hiring compensation range for this role is $17.10 to $19.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

The target hiring compensation range for this role is $17.10 to $19.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.