Customer Service Representative

Atlantech Resellers, Inc.; Commerce (GA); On-site; USD 29,000 - 33,000; Full time

Job summary

CablesAndKits in Commerce, GA is seeking a Customer Service Representative who takes real ownership of the customer experience. You’ll be a key connection point between our customers, sales team, and warehouse; keeping orders moving, solving problems, and making sure nothing falls through the cracks.

We’re looking for someone who communicates confidently, follows through relentlessly, and uses good judgment to get things done.

Qualifications

• Experience in customer service, customer support, sales support, order management, account coordination, or a similar customer-facing role.
• Clear, confident, and professional communication by phone, email, and in person.
• Strong organization and attention to detail, with the ability to manage multiple customer needs and follow-ups at once.
• A strong ownership mindset - you look for solutions, use good judgment, and close the loop.

Responsibilities

• Respond to customer inquiries by phone, web chat, email, and in person with timely, accurate, and professional support.
• Take and enter customer orders accurately, including product, pricing, shipping, and other relevant information.
• Track orders, shipments, backorders, and deliveries, proactively keeping customers informed of updates or issues.
• Investigate and resolve routine order, shipment, product, return/RMA, and service issues, owning follow-through through resolution.
• Partner with Inside Sales, Account Managers, warehouse operations, purchasing, and other teams to keep customer needs moving.
• Recognize buying signals and potential sales opportunities, gather the right context, and connect customers with the appropriate sales owner.
• Support walk-in and pickup customers and coordinate fulfillment with the warehouse team.
• Maintain accurate customer and order records, and surface recurring issues or opportunities to improve the customer experience.

Skills

Customer service

Communication

Attention to detail

Ownership mindset

Team collaboration

Job description

We Are CablesAndKits

For nearly 25 years, CablesAndKits has helped businesses get the networking hardware and infrastructure products they need to keep projects moving. We’ve built our business around making that experience easier - combining reliable products, responsive service, and a team that takes ownership and gets things done. LET’S GET IT DONE isn’t just our tagline; it’s how we work together and serve our customers.

And how we get it done matters. Guided by our Business as a Ministry (BaaM) mindset and Christian values, we believe business can be a force for good and people should be treated with care, dignity, integrity, and respect. Click The CK Way to learn more about the values that guide how we work together.

If you take pride in your work, care about the people around you, and want to be part of a team where your contribution matters, you’ll feel at home here.

The Role

We're looking for a Customer Service Representative who takes real ownership of the customer experience.

You’ll be a key connection point between our customers, sales team, and warehouse; keeping orders moving, solving problems, and making sure nothing falls through the cracks. We’re looking for someone who communicates confidently, follows through relentlessly, and uses good judgment to get things done. If you like being the person others can count on, you’ll fit right in!

What You’ll Do

• Respond to customer inquiries by phone, web chat, email, and in person with timely, accurate, and professional support.
• Take and enter customer orders accurately, including product, pricing, shipping, and other relevant information.
• Track orders, shipments, backorders, and deliveries, proactively keeping customers informed of updates or issues.
• Investigate and resolve routine order, shipment, product, return/RMA, and service issues, owning follow-through through resolution.
• Partner with Inside Sales, Account Managers, warehouse operations, purchasing, and other teams to keep customer needs moving.
• Recognize buying signals and potential sales opportunities, gather the right context, and connect customers with the appropriate sales owner.
• Support walk-in and pickup customers and coordinate fulfillment with the warehouse team.
• Maintain accurate customer and order records, and surface recurring issues or opportunities to improve the customer experience.

What We’re Looking For

• Previous experience in customer service, customer support, sales support, order management, account coordination, or a similar customer-facing role.
• Clear, confident, and professional communication by phone, email, and in person.
• Strong organization and attention to detail, with the ability to manage multiple customer needs and follow-ups at once.
• A strong ownership mindset - you look for solutions, use good judgment, and close the loop.
• Reliable follow-through and the ability to work effectively across teams.
• Ability to work fully on-site in Commerce, GA on a consistent schedule.

Nice to Have

• Experience supporting B2B sales teams.
• Experience in distribution, e-commerce, wholesale, technology, or another order-driven environment.
• Experience with order entry, order and shipment tracking, returns or RMAs, CRM or ERP systems, web-based customer support tools, or warehouse/fulfillment coordination.
• Familiarity with networking equipment, connectivity products, cables, or related technology products.

What Success Looks Like in Your First 6-12 Months

• Customers trust you because you’re responsive, accurate, and dependable.
• Your teammates trust you because you follow through.
• You keep orders and issues moving, communicate before someone has to ask, and take ownership from the first question through final resolution.

Compensation & Benefits

Pay: $21.00-$24.00/hour

Health Benefits:Medical plan with company contribution.

Insurance:Company-sponsored long‑term disability and life insurance.

Retirement: 401(k) with company contribution.

Time Off: Paid holidays and PTO.

Optional Benefits:Vision, dental, accident, and additional life insurance available.

CablesAndKits is proud to provide equal employment opportunities to all individuals and prohibits discrimination on the basis of race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Employment with CablesAndKits may be contingent upon successful completion of a background check, conducted in accordance with applicable federal, state, and local laws.