Customer Service Representative

Northland Staffing Solutions; Burnsville (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

Northland Staffing Solutions in Burnsville, MN is seeking a Customer Service Representative to assist customers at the counter, by phone and email, and help identify the right product or solution for their needs.

The role requires strong communication, basic computer skills, and a willingness to learn technical products and terminology. Hours are Monday through Friday, 7:30 a.m. to 3:30 p.m., with an expected 40-hour work week.

Qualifications

• High school diploma or GED required.
• Customer service experience in a retail or B2B environment preferred.
• Strong communication and interpersonal skills.
• Basic computer skills; willingness to learn ERP systems.
• Ability to lift up to 50 pounds.

Responsibilities

• Deliver outstanding customer service at the counter, by phone and email.
• Identify customer needs and recommend parts or solutions.
• Enter orders, process invoices and payments, and troubleshoot issues.
• Maintain store displays and ensure a clean, organized environment.
• Assist with order fulfillment and packing as needed.

Skills

Strong communication

Interpersonal skills

Computer skills

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

ERP software

Teams

Job description

Job Description

Northland Staffing Solutions is hiring Customer Service Reps for our client located in Burnsville, MN. This job will require candidates to possess an outgoing personality, strong computer skills and excellent communication skills. This is a day shift opportunity. We desire people with a strong work ethic and a great attitude!!

Responsibilities of the Customer Service Representative

• Deliver outstanding customer service to customers at the counter, by phone and email.
• Listen to customer needs, ask the right questions, and help identify the right product or solution for their application.
• Learn to identify, cross-reference, and recommend parts, hoses, fittings, adapters, and other technical products.
• Enter orders, process invoices and customer payments, and troubleshoot order issues.
• Assist customers with will-call orders, paperwork, part pulling, and packaging as needed.
• Learn to fabricate hose assemblies to meet customer requirements.
• Use online catalogs, product resources, and other tools to research products and find solutions.
• Help troubleshoot application issues and provide product recommendations.
• Build strong customer relationships and support customer retention efforts.
• Assist the Customer Service team with fulfilling customer orders as needed.
• Keep the store, showroom, and product displays clean, organized, stocked, and customer-ready.
• Support new product displays and marketing initiatives.
• Complete required reports accurately and on time.
• Perform other duties as needed.

Requirements of the Customer Service Representative

• High school diploma or GED required.
• Technical or fluid power education is a plus but not required.
• Customer service experience in a retail, business-to-business, automotive, industrial, manufacturing, or technical environment is preferred.
• Strong mechanical aptitude and natural curiosity about how things work.
• A willingness and ability to learn technical products, applications, and terminology.
• Strong problem-solving skills and the ability to think through customer needs.
• Excellent communication and interpersonal skills.
• A genuine commitment to providing exceptional customer service.
• Strong attention to detail and organization.
• Basic computer skills and the ability to learn systems such as Microsoft Office, Teams, and ERP software.
• Ability to read and understand basic technical information, drawings, or specifications; training will be provided.
• Ability to lift up to 50 pounds.

Benefits of the Customer Service Representative

• Salary of $20.00-22.00 per hour DOQ
• Medical Insurance
• Dental Insurance
• Paid Time Off
• Vision Insurance
• Life Insurance
• Hourly pay $20-$22

Hours: Monday thru Friday, 7:30 a.m. - 3:30 p.m.

Expected hours: 40 per week

Company Description

Family owned and operated company based in the Twin Cities. Northland has been in business since 1996. We place people in a wide range of light industrial, administrative and service positions. Our ownership has been in the staffing industry since the 1970's and we continue to grow and improve. Many opportunities for advancement and you will never get bored!!!!