Customer Service Representative

The DAVIS Companies; Buford (GA); On-site; USD 26,000 - 28,000; Full time

Job summary

The DAVIS Companies in Buford, GA is hiring a Customer Service Representative on a contract-to-hire basis. You will handle inbound calls and emails, resolve issues, and provide order/shipping updates in a fast-paced call center environment.

Qualified candidates have a high school diploma or equivalent and 3+ years of customer service experience, with strong communication and time-management skills. They should remain calm under pressure and collaborate across departments.

Qualifications

• 3+ years of customer service experience, preferably in a call center or technical environment
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure or escalated situations
• Excellent time management and organizational skills

Responsibilities

• Answer incoming customer calls and emails in a timely, professional manner
• De-escalate calls and resolve customer complaints effectively and empathetically
• Provide updates on repair status, shipping details, and order information
• Work collaboratively with internal departments to resolve customer concerns
• Maintain accurate records of customer interactions and service issues

Skills

Customer service experience

Communication skills

Time management

Calm under pressure

Written communication

Education

High school diploma or equivalent

Associate’s degree

Bachelor’s degree

Job description

Customer Service Representative (BH-72482)

Location Buford, United States Sector Call Centre & Customer Service Salary $19.00 to $20.00 per hour

Customer Service Representative - Contract To Hire
A contract manufacturing company islooking for a dedicated Customer Service Representative in the Buford, GA area. This company is known for its commitment to customer satisfaction and has a strong reputation in the industry.
Shift of the Customer Service Representative:
There are 2 openings for this position.
Monday – Friday, 9:00 AM – 6:00 PM
Monday – Friday, 8:00 AM - 5:00 PM
Pay Rate/Salary of the Customer Service Representative:
$19.00 - $20.00 per hour
Responsibilities of the Customer Service Representative:

• Answer incoming customer calls and emails in a timely, professional manner
• De-escalate calls and resolve customer complaints effectively and empathetically
• Provide updates on repair status, shipping details, and order information
• Work collaboratively with internal departments to resolve customer concerns
• Maintain accurate records of customer interactions and service issues

Qualifications of the Customer Service Representative:

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred
• 3+ years of customer service experience, preferably in a call center or technical environment
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure or escalated situations
• Excellent time management and organizational skills