Order Entry Representative / Customer Service

JMI Resource; Buford (GA); On-site; USD 27,552 - 28,929; Full time

Job summary

JMI Resource in Buford, GA is seeking a Customer Care Representative to support order entry and customer care operations at a busy distribution center. This role rewards detail orientation, organization, and comfort with multiple order formats and internal systems.

You will ensure purchase orders are accurate, complete, and released on time, with daily work Monday through Friday, 8:00 AM to 5:00 PM, and a pay range of $20.00–$21.00 per hour.

Qualifications

• High school diploma or GED (or equivalent).
• Prior data entry or order processing experience preferred.
• Strong attention to detail and accuracy.
• Clear written and verbal communication skills.
• Basic math skills and ability to calculate percentages.
• Proficiency with Microsoft Office (Excel, Word).
• Experience navigating internal systems and multiple order formats.

Responsibilities

• Enter and process commercial purchase orders.
• Review, proof, and verify orders for accuracy.
• Process orders received via XML, EDI, SIF, and PDF formats.
• Navigate AS400 and other internal systems.
• Coordinate with internal teams to ensure correct entry for specialty and key accounts.
• Perform final quality assurance checks prior to release.
• Revise or cancel purchase orders prior to release as needed.
• Communicate with internal review teams regarding order holds, approvals, or deposits.
• File and maintain documentation according to procedures.
• Complete ongoing training and perform additional duties as assigned.

Skills

Attention to detail

Communication skills

Microsoft Office

Math skills

AS400

Education

High school diploma or GED

Tools

AS400

XML

EDI

PDF formats

Job description

Customer Care Representative

Location: Buford, GA.

Schedule: Monday–Friday | 8:00 AM – 5:00 PM.

Pay: 20.00 – $21 per hour.

Job Summary

We are hiring a Customer Care Representative to support order entry and customer care operations at a busy distribution center in Buford, GA. This role is ideal for someone who is detail-oriented, organized, and comfortable working with multiple order formats and internal systems. You will play a key role in ensuring purchase orders are accurate, complete, and released on time.

Responsibilities

• Enter and process commercial purchase orders.
• Review, proof, and verify orders for accuracy.
• Process orders received via XML, EDI, SIF, and PDF formats.
• Navigate AS400 and other internal systems.
• Coordinate with internal teams to ensure specialty and key accounts are entered correctly.
• Perform final quality assurance checks prior to releasing orders into production.
• Revise or cancel purchase orders prior to release as needed.
• Communicate with internal review teams regarding order holds, approvals, or deposits.
• File and maintain documentation according to established procedures.
• Complete ongoing training and perform additional duties as assigned.

Qualifications

• High school diploma or GED (or equivalent experience).
• Previous data entry, order processing, or customer care experience preferred.
• Strong attention to detail and accuracy.
• Clear written and verbal communication skills.
• Basic math skills, including percentages and calculations.
• Ability to analyze information and resolve issues.
• Proficiency in Microsoft Office (Excel, Word).