Customer Experience Representative

US Cabinet Depot Inc.; Marietta (GA); On-site; USD 30,000 - 36,000; Full time

Job summary

US Cabinet Depot Inc. is seeking a Customer Experience Representative in Marietta, GA to deliver exceptional service as the first point of contact for customers. You will handle inquiries, process orders, and maintain accurate records with empathy and professionalism.

The role emphasizes clear communication, active listening, and strong CRM usage to ensure customer satisfaction and efficient collaboration with team members in a manufacturing environment.

Qualifications

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.

Responsibilities

• Responding promptly to customer inquiries via phone, email, or chat.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.

Skills

Active listening

Phone contact handling

Interpersonal communication

Communication skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration or related field

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Representative

Full Time Marietta, GA, US

3 days ago Requisition ID: 1060

Salary Range: $22.00 To $26.00 Hourly

About the Role:

As a Customer Experience Representative in our Manufacturing industry, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your primary goal will be to ensure their satisfaction with our products and services. You will be expected to handle customer inquiries, complaints, and issues with professionalism and efficiency. Your ability to communicate effectively and empathetically will be crucial in this role. Additionally, you will be responsible for maintaining accurate records of customer interactions and transactions.

Minimum Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration or related field
• Experience in Manufacturing industry
• Ability to multi-task, prioritize, and manage time effectively
• Positive attitude, patience, and willingness to learn
• Ability to work independently and as part of a team

Responsibilities:

• Responding promptly to customer inquiries via phone, email, or chat
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary

Skills:

As a Customer Experience Representative, you will need to have excellent communication and interpersonal skills to effectively interact with customers and colleagues. You will also need to be proficient in using CRM systems and other relevant software to manage customer interactions and transactions. Your ability to handle customer complaints and issues with empathy and professionalism will be crucial in ensuring customer satisfaction. Additionally, you will need to be highly organized and detail-oriented to maintain accurate records of customer interactions and transactions. Finally, your ability to work independently and as part of a team will be essential in meeting the demands of this role.