Customer Care Representative

Ultimate Staffing

Buford (GA)

On-site

USD 26,174 - 26,863

Full time

14 days+

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Job summary

A staffing agency is looking for experienced customer account representatives for a thriving company in Buford, GA. The role requires strong communication skills and the ability to manage customer inquiries effectively. Ideal candidates should have 1-2 years of experience in a retail setting, with attention to detail and the capability to work onsite. The pay range is $19-$19.50 per hour.

Qualifications

1-2 years minimum as a customer account representative in a retail setting preferred.
Must be able to pass a pre-employment drug screen and background check.
Strong attention to detail, ensuring timely purchase orders.

Responsibilities

Answer all questions, calls, and emails in a timely manner.
Check order status and process returns.
Assist customers in showroom as needed.

Skills

Attention to detail

Multi-tasking

Customer communication

Education

High school diploma or GED

Tools

AS400

Job description

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $19.50/hr

Direct message the job poster from Ultimate Staffing

SR Business Solutions Manager| Administrative Recruiter

Ultimate Staffing is looking for experienced and personable customer account representatives for a thriving client company in Buford, GA. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

*Fully onsite in Buford, GA

*Pay range $19-$19.50

Duties and Responsibilities

Answer all questions, calls and emails in a timely manner
Demonstrates the skills and product knowledge required to perform job functions.
Knowledge and use of electronic catalog and website.
Ability to navigate AS400
Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
Support Customer Care Operations from our dealers and team members
Check order status/electronic orders
Process credits, return authorizations and factory charge backs.
Submit changes or cancellations on orders
Research and resolve customer inquiries
Schedule factory drops
Update customer experience center with relevant inquiries
Assists customers in showroom as needed
Monitor stock levels
Other duties as assigned

Requirements

Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
Previous experience with AS400 is preferred, but not required
1-2 years minimum as a customer account representative in a retail setting preferred- this is not a call center and this skill set will not work for this role
Must be able to pass a pre-employment drug screen and background check

Education

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Administrative and Support Services

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