Customer Service Technician

Ingersoll-Rand; Springfield (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Experience Associate in Springfield, MO (or Sedalia) for an entry-level role. You will support quotations, order entry, and delivery coordination while learning customer service processes and product knowledge to ensure accuracy and responsiveness.

The ideal candidate has a HS diploma or GED, strong communication, and basic experience with SAP and Microsoft Office. Travel is limited; a solid foundation for career growth in customer experience is offered.

Qualifications

• HS diploma or GED is required.
• Entry-level role with learning mindset and growth potential.
• Detail-oriented with strong communication and teamwork.

Responsibilities

• Support customer transactions, quotations, order entry, and delivery coordination under guidance.
• Respond to inquiries and provide updates on order status and delivery schedules.
• Escalate issues to appropriate teams and assist with customer requests.
• Maintain accurate data in SAP and other systems.
• Participate in onboarding and training to build product knowledge.

Skills

Communication

MS Office

Data entry

Office environment

Education

HS diploma or GED

Bachelor’s Degree (preferred)

Tools

SAP

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Customer Experience Associate Location: Springfield, MO or Sedalia, MO

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

We have an opportunity available for a Customer Experience Associate on our team. This entry-level role supports the delivery of a positive customer experience by assisting with customer transactions, order processing, and communication activities. The Associate works closely with experienced team members to learn customer service processes, systems, and product knowledge while ensuring accuracy and responsiveness in daily responsibilities.The ideal candidate is customer-focused, detail-oriented, and eager to develop their skills in customer service operations. This position provides an opportunity to build a strong foundation in quotations, order entry, delivery coordination, and cross-functional collaboration while following established procedures and best practices.This role is expected to develop proficiency in Customer Experience Associate core competencies through training, coaching, and hands‑on experience, demonstrating continuous growth and increasing independence in performing assigned responsibilities.

Responsibilities

• Support customer transactions, including assisting with quotations, order entry, and delivery coordination under guidance
• Respond to basic customer inquiries and provide updates on order status and delivery schedules
• Escalate customer issues to appropriate team members for resolution
• Collaborate with internal teams to support order processing and customer requests
• Follow established processes, standard work, and SOPs to complete daily tasks
• Maintain accurate data entry and documentation within SAP and other systems
• Utilize tools and systems to track orders and assist with customer communication
• Identify questions or issues and seek guidance to ensure accurate resolution
• Participate in onboarding, training, and continuous learning to build product and process knowledge

Requirements

• HS diploma or GED

Core Competencies

• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required.
• Proficient in using Microsoft Office suite, including Word, Excel, and PowerPoint
• Ability to stand/walk/sit for long periods of time.
• Work environment is in an office.
• Ability to communicate information effectively through oral and written presentation. Can convey detailed instructions to others.
• Able to operate a computer.

Preferences

• Bachelor’s Degree in Business, Marketing, or Technical-related field is preferred

Travel & Work Arrangements/Requirements

• This position will be based at one of our locations, depending on the candidate. Site will be in either Springfield, MO or Sedalia, MO. Travel is limited to rare circumstances only.

Pay Range

The pay range for this role is $45,000 - $60,000annually. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.