Customer Service Representative

Bardi Heating, Cooling and Plumbing; Norcross (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Medical benefits

Dental benefits

Vision benefits

401(k) match

Disability insurance

Paid training

Team recognition

Employee events

Benefits after 60 days

Positive culture

Braves tickets

Job summary

Bardi Home Services is seeking Customer Service Representatives in the Atlanta area to be the first voice customers hear and set a positive tone for every interaction. You will handle calls, schedule service visits, and communicate clearly to resolve issues while maintaining courteous service.

The role emphasizes teamwork with technicians and dispatchers, a supportive training program, and benefits such as medical coverage, paid time off, and a 60-day benefits start.

Qualifications

• Prior experience in customer service, call center, or office support preferred (home services industry a plus)
• Excellent communication skills – friendly, clear, and confident
• Strong attention to detail and follow-through
• Ability to multitask and stay calm under pressure
• Comfortable with computers and software systems
• A team player with a positive, can-do attitude
• High school diploma or equivalent
• Bilingual English/Spanish a plus but not required

Responsibilities

• Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls.
• Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs.
• Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information.
• Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction.
• Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information.
• Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry.
• Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience.

Skills

Customer service experience

Call center experience

Office support

Excellent communication

Attention to detail

Multitasking

Calm under pressure

Computer skills

Team player

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

WE INVEST IN YOU – At Bardi Home Services, we hire winning attitudes and train for success!

Are you a people person who thrives in a fast-paced environment and loves helping others? Do you want to build a long-term career where your communication skills and attention to detail make a real difference every day? At Bardi Home Services, we’re looking for friendly, reliable, and motivated Customer Service Representatives to join our team.

This is your opportunity to be the first voice our customers hear — and to set the tone for a great experience from start to finish. Whether it’s answering questions, scheduling appointments, or resolving issues, you’ll play a vital role in making every customer feel valued, respected, and taken care of.

About Us:

Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ Rating and hundreds of 5-star reviews, we’re known for our strong team culture, rapid growth, and commitment to exceptional service.

We’re not just a company — we’re a team. A team that celebrates wins together, grows together, and supports each other every step of the way. Join us and experience a workplace where you’re appreciated, empowered, and encouraged to be your best.

What We Offer:

• Competitive Pay with Bonus Opportunities

• Medical, Dental, and Vision Benefits

• Paid Holidays & Paid Vacation

• 401(k) with Company Match (2%)

• Short- & Long-Term Disability Insurance

• Paid Training & Ongoing Coaching

• Incentive Programs & Team Recognition

• Employee Appreciation Events

• Benefits Start After Only 60 Days

• A Positive, People-First Culture

• Atlanta Braves Season Tickets

Key Responsibilities:

• Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls.

• Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs.

• Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information.

• Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction.

• Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information.

• Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry.

• Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience.

Qualifications:

• Prior experience in customer service, call center, or office support preferred (home services industry a plus)

• Excellent communication skills – friendly, clear, and confident

• Strong attention to detail and follow-through

• Ability to multitask and stay calm under pressure

• Comfortable with computers and software systems

• A team player with a positive, can-do attitude

• High school diploma or equivalent

• Bilingual (English/Spanish) a plus but not required

Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.