Client Service & Sales Representative

Boland Trane Associates Inc & Boland Trane Service; Largo (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Boland Trane Associates Inc & Boland Trane Service is seeking a Client Service Representative in Largo, MD. The role focuses on answering client inquiries, processing orders for HVAC parts and supplies, and supporting the sales team while ensuring accurate cash handling and inventory control.

The candidate should have a High School diploma, be capable of forklift operation, and bring strong communication and multitasking skills to a busy onsite showroom environment.

Qualifications

• High School diploma or equivalent required.
• Forklift operation ability required.
• Experience in technical sales or related field is a plus.
• HVAC experience or related business helpful.
• Must maintain organized email inbox.
• Strong written and verbal communication skills.

Responsibilities

• Answer client calls, identify parts and provide prompt, professional support.
• Identify and process client orders for HVAC parts, equipment, and supplies.
• Balance transactions and manage cash drawer at day end.
• Maintain showroom inventory and stock levels; assist with physical inventory.

Skills

Customer service

Sales support

Phone support

Inventory control

Cash handling

Multitasking

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Forklift operation

Job description

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients.

Why Boland:

• Named "Best Place to Work" by Washington Business Journal 19 times
• Industry leader in advanced HVAC technology
• Strong culture of training, growth, and support

Client Service Representative

Responsible for attaining sales revenue targets as assigned, processing client orders and responding to client inquiries, and/or questions regarding Boland Supply.

Job Type: Full-time

Workplace Type: Onsite

Office Location: Largo, MD

FLSA Status: Non-Exempt

What you will do:

• Will be trained on all store processes: sales, shipping and receiving, order staging, purchasing, warranty, basic HVAC
• Answer client calls, identifies parts and provides support to clients in a prompt and professional manner
• Identifies and processes client orders for HVAC parts, equipment, and supplies via the internet, fax, phone and over the counter
• Order required parts
• Responds to client's inquiries or questions regarding products
• Drives sales by actively making clients aware of product promotions
• Responsible for maintaining transactions via the cashbox/ drawer, checks and credit cards, as well as balancing at the end of the day
• Responsible for warranty administration
• Stocking and general appearance of the showroom.
• Maintains accurate inventory status by adhering to proper processes and procedures
• Prepares for and participates in physical inventory as scheduled
• Possesses knowledge of the product lines to be able to demonstrate and discuss with clients
• May load and unload shipment of parts, supplies, and equipment
• Handles emergency phone and client service duties after hours as necessary
• Flexibility to work overtime, as required
• Other duties as assigned

What we're looking for:

• High School diploma or equivalent experience and education required
• Able to operate a forklift
• Technical sales or related experience is a plus
• Experience with HVAC or related business preferred
• Must be able to maintain a very organized email inbox.
• Detail-oriented, quick learner, motivated, organized, great communication and writing skills.
• Problem solver, able to multitask, excellent interpersonal skills, client-focused, sales-driven

Physical Requirements:

• Regularly required to use hands to operate computer keyboard, phone, reach with hands and arms
• Frequently required to stand, walk, and sit
• Occasionally required to climb or balance, stoop, kneel, crouch, and crawl
• Specific vision abilities required by this job include close, distance, peripheral vision, depth perception, and ability to adjust focus
• Must regularly lift and/ or move up to 25lbs, frequently lift and/ or move up to 50lbs, and occasionally lift and/ or move more than 100lbs with a device

We offer:

• Excellent pay and benefits
• Great and supportive work environment
• Professional training and growth
• Generous educational assistance program
• Recognition and outstanding co-workers!

If you are interested in joining the Boland team, please apply through the company website: www.boland.com/careers

We want to hear from you!

Boland is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We comply with applicable federal laws, including Section 503 of the Rehabilitation Act and VEVRAA.