Customer Service Representative

Da/Pro Rubber, Inc.; Broken Arrow (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

DA/Pro Rubber is seeking a detail-oriented Customer Service Representative to manage customer orders and act as the communication hub between Sales, Production, and Shipping. This role emphasizes accuracy, coordination, and timely fulfillment in a fast-paced manufacturing setting.

You will enter and track orders, resolve discrepancies, provide status updates, and collaborate across departments to meet delivery dates. Strong data entry, organizational, and communication skills are essential.

Qualifications

• Strong attention to detail and accurate data entry.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Experience with ERP or order management systems is a plus.
• Team-based approach to coordinate with internal departments.

Responsibilities

• Enter, process, and maintain customer orders with correct part specs and requirements.
• Monitor open orders, production timelines, and shipment dates to support on-time fulfillment.
• Maintain accurate customer records and supporting documentation.
• Coordinate with Sales, Production, Scheduling, and Shipping to confirm delivery dates.
• Identify and resolve order discrepancies to minimize delays.

Skills

Attention to detail

Organizational skills

Communication

Multitasking

Data entry

Team collaboration

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

ERP / Order management system

Job description

DA/Pro Rubber

Position Summary

DA/Pro Rubber is seeking a detail-oriented, organized, and dependable Customer Service Representative (CSR) to join our team. This position plays an important role in managing customer orders and serving as a key point of communication between our Sales, Production, and Shipping departments.

Unlike a traditional customer service role, this position focuses heavily on order management, accuracy, and coordinating with internal teams to ensure customer orders are processed correctly and fulfilled on time.

The ideal candidate is a proactive problem-solver who can manage multiple priorities, communicate effectively, and thrive in a fast-paced manufacturing environment.

Key Responsibilities

Order Management & Processing

• Accurately enter, process, and maintain customer orders, ensuring part specifications, revisions, quantities, and special requirements are correct.

• Monitor open orders, production timelines, and scheduled shipment dates to support timely order fulfillment.

• Maintain accurate customer records, order information, and supporting documentation.

• Identify and resolve order discrepancies to minimize production delays, errors, and rework.

Communication & Coordination

• Serve as a liaison between Sales, Production, Scheduling, Shipping, and customers.

• Coordinate with internal departments to confirm order requirements, production schedules, and anticipated delivery dates.

• Provide timely updates regarding order status, lead times, shipment schedules, and potential delays.

• Respond professionally to customer and internal inquiries via phone and email.

• Communicate order changes and customer requirements to appropriate departments.

Problem-Solving & Customer Support

• Proactively identify potential order, production, or delivery issues and assist in finding effective solutions.

• Collaborate with internal teams to address customer concerns and resolve order-related challenges.

• Escalate issues appropriately to ensure timely resolution.

• Maintain a customer-focused approach while balancing production capabilities and business needs.

Teamwork & Performance

• Work collaboratively with team members to support departmental goals and operational efficiency.

• Maintain a high level of accuracy, organization, and accountability.

• Meet departmental expectations for order accuracy, responsiveness, and timely order coordination.

• Perform other duties as assigned.

Qualifications

Required

• Strong attention to detail and organizational skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple tasks, priorities, and deadlines.

• Strong problem-solving skills and ability to remain professional under pressure.

• Basic computer proficiency and accurate data entry skills.

• Ability to work effectively with multiple departments in a team-oriented environment.

• Key Performance Indicators (KPIs)

• On-Time Delivery Rate: Ensuring orders ship as scheduled through proactive monitoring.

• Order Accuracy: Minimizing data entry errors that could lead to production rework or scrap.

• Response Time: Meeting departmental standards for first-contact resolution and reply speed.

Preferred

• Previous experience in customer service, order processing, administrative support, or customer account coordination.

• Experience in a manufacturing, production, or distribution environment.

• Familiarity with Microsoft Office and ERP or order management systems.

What We're Looking For

We're looking for someone who takes pride in accuracy, communicates clearly, and enjoys keeping things organized. This role is ideal for someone who enjoys problem-solving, working with different departments, and helping ensure customer orders move smoothly from entry through shipment.

If you're dependable, detail-oriented, and enjoy working in a team-focused environment, we encourage you to apply!