CUSTOMER SERVICE REPRESENTATIVE

University of Alabama at Birmingham; Birmingham, Northern (AL, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

The University of Alabama at Birmingham (UAB) is seeking a CUSTOMER SERVICE REPRESENTATIVE to handle patient and entity inquiries, verify eligibility and benefits, bill and collect payments, and enter charges in the Practice Management System. The role includes scheduling appointments and assisting staff and patients in a multi-line clinic environment.

Primary duties include cash handling, delivering medical records when needed, and supporting faculty, patients, and students.

Qualifications

• High School diploma or GED required.
• Two years of related experience required.
• Preference for ability to manage multiple priorities.

Responsibilities

• Checking patients in/out.
• Insurance verification.
• Scheduling appointments.
• Managing online/text messages.
• Cash management.

Skills

Multitasking

Education

High School diploma or GED

Job description

Job Description - CUSTOMER SERVICE REPRESENTATIVE (2) (T238983)

CUSTOMER SERVICE REPRESENTATIVE (2) - ( T238983 )

Description

The University of Alabama at Birmingham (UAB) seeks a CUSTOMER SERVICE REPRESENTATIVE to receive and respond to account inquiries by patients and legal entities. To verify eligibility and benefits for patients with insurance coverage. To bill and collect payments from patients and third party payers including outstanding balances, co-pays and co-insurance. To maintain a balanced cash drawer. To enter all charges incurred by the patient during office visits using the appropriate procedure and diagnosis codes. To schedule patients for the clinic. To handle telephone inquiries in a multi-line environment. To use Practice Management Software system in performance of these duties and responsibilities. To occasionally deliver medical records, supplies and walk throughout the clinic assisting faculty, patients, and students.

Responsibilities

• Checking patients in/out
• Insurance verification
• Scheduling appointments
• Managing online/text messages
• Cash management

(Hourly Rate: $15.00 - $21.15)

Qualifications

High School diploma or GED and two (2) years of related experience required.

Preferred skills

• Ability to manage multiple priorities

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location

University

Job Category

Clerical & Administrative

Organization

332000000 Optometry Clinical Services

Employee Status

Regular

Shift : Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager) : Onsite