Customer Service Representative

Applied Industrial Technologies; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Applied Industrial Technologies in Atlanta, GA is seeking a motivated individual to assist customers with part orders, provide quotes, and manage relationships. The ideal candidate will have experience in telesales or outside sales, and knowledge of fluid power products.

The role requires excellent communication skills and the ability to problem-solve effectively. A background in a related field or degree is preferred. Join a team that values integrity and professional growth.

Qualifications

• Ability to learn and apply new information quickly.
• Excellent interpersonal and communication abilities.
• Solid organizational skills with the ability to manage multiple priorities.
• Basic computer skills and proficiency in MS Office.

Responsibilities

• Assist customers with parts and provide quotes.
• Process customer orders and inquiries effectively.
• Maintain good customer relationships and rapport.
• Identify and grow new business opportunities.

Skills

Customer relationship management

Telesales experience

Fluid power product knowledge

Negotiation skills

Technical support

Basic computer skills

Education

High School Graduate or equivalent

Fluid Power or Industrial Distribution degree

Tools

Microsoft Office

Job description

POSITION SUMMARY

Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. Actively create new and add-on sales and generate leads for Outside Sales. Responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized. Experience in dealing with automation products, i.e. actuators, air valves, compressors, and a mechanical background highly recommended.

ESSENTIAL FUNCTIONS

• Process customer orders and quotes for various products and value added services through email or phone inquiries.
• Answer delivery inquiries, follow up on purchasing and receiving of a specific product, checking availability of stock, back order status, vendor schedules, and shipping dates.
• Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability.
• Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs.
• Assist walk in customers on their product needs through identification, technical support and order processing.
• Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork.
• Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service.
• Able to efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer in organization systems.
• Will maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapports and satisfaction.

POSITION QUALIFICATIONS - SKILLS AND ABILITIES

• Ability to learn and apply new information quickly.
• Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.
• Must have a clear, pleasant and professional speaking voice for over the phone sales and communication.
• Experienced in telesales or outside sales, or a combination of the two.
• Product knowledge of fluid power products and repairs.
• Excellent interpersonal and communication abilities.
• Good negotiation and closing skills to drive sales.
• Establish and maintain professional interpersonal relationships with customers and other contacts.
• Provide a professional image over the phone.
• Solid organizational skills, including the ability to manage multiple competing priorities.
• Good problem-solving and reasoning skills.
• Basic computer skills and MS Office package.
• Attend product training seminars.
• High level of integrity.
• Accept responsibility for his/her actions.
• Accept constructive criticism without becoming defensive.
• Proper listening, skills and command of the English language.
• Must possess a high degree of organization.
• Ability to focus on a goal and obtain pre-determined results.
• Ability to act in a self-confident manner to facilitate completion of work assignments or to defend a position or idea.

Education

High School Graduate or equivalent; or Fluid Power or Industrial Distribution degree, and/or hands on experience in fluid power or related fields

Experience

Three years experience in industrial or fluid power environment preferred

Skills taught after hire as needed

Product and Application Training, Hydraulic Training, Pneumatics Training, Mechanics Training, Basic System Training, Computer System Training, Microsoft Office Training, Sales Techniques, ISO Training, P21

Applied Industrial Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.