Customer Sales & Service Representative

Applied Industrial Technologies; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Applied Industrial Technologies in Atlanta, Georgia, is looking for a dedicated professional to manage customer quotes and orders for hydraulic and pneumatic products. The ideal candidate should have experience with Parker products and excellent customer service skills. Responsibilities include coordinating with vendors, addressing customer complaints, and ensuring product displays are neat and stocked. A high school diploma or equivalent is mandatory, while an advanced hydraulic degree is a plus.

Qualifications

• Must handle customer needs while adhering to company policies.
• Capable of interpreting hydraulic and pneumatic system schematics.
• Experience with Parker products is preferred.

Responsibilities

• Receive requests for quotes and relay information to customers.
• Coordinate with vendors regarding purchase orders.
• Prioritize and assign tasks as needed.

Skills

Customer service skills

Presentation skills

Oral and written communication

Attention to detail

Organizational skills

Education

High School Graduate or equivalent

Advanced hydraulic degree

Job description

Position Summary

Receives requests for quotes, orders and lead times from customers; makes quotations on standard and custom items, writes orders, and relays pertinent information to customers. Coordinates with vendors as well as other internal departments in handling purchase orders and providing service to customers. Focus on Retail Business to generate revenue and will be the primary contact for our Vendor, Parker Hannifin, to manage the Retail side of our business.

Essential Functions

• Should have strong hose and fittings experience preferably with Parker products.
• Understand performance characteristics of hydraulic and pneumatic hose products in order to ensure proper selection of replacement parts.
• Have the ability to interpret hydraulic and pneumatic system schematics at a basic level in order to ensure proper selection of replacement parts.
• Place new merchandise on display; keep the Parker store neat, clean and well stocked.
• Demonstrate equipment to customers and explain functions of equipment.
• Fill customer orders from stock.
• Determine replacement parts, according to inspections of old parts, customer requests, or customers’ descriptions of needs.
• Receive and fill telephone orders for parts, install and recommend connector solutions to customers in their facilities.
• Work with Credit Department.
• Specify and fabricate hose assemblies using the onboard facilities provided.
• Resolve customer complaints within their authority range.
• Prioritize and assign work and other duties as necessary.

Position Qualifications – Skills and Abilities

• Ability to take care of the customers’ needs while following company procedures.
• Skills to effectively present information publicly.
• Ability to accept responsibility and account for his/her actions.
• Proper listening, oral and written skills and command of the English language.
• Capacity to perform work accurately and thoroughly.
• Must possess a high degree of organization.
• Ability to pay attention to details.
• Ability to actively attend to, convey, and understand the comments and questions of others.

Education: High School Graduate or equivalent, advanced hydraulic degree

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.