Customer Service Representative

Ed Staub & Sons Petroleum, Inc; Bend (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Ed Staub & Sons Petroleum, Inc is seeking a detail-oriented customer service and administrative support representative in Bend, Oregon. You will handle phone inquiries, assist walk-in customers, and support data entry across multiple departments.

Responsibilities include processing payments, updating customer AR records, and contacting customers for address updates. A high school diploma and two years of experience are required.

Qualifications

• High School diploma required with at least two years’ customer service experience.
• Proficiency in spreadsheets, word processing and email is expected.
• Ability to perform each essential duty satisfactorily.

Responsibilities

• Answer incoming phone calls and assist with questions and directing calls as necessary.
• Provide excellent customer service to walk-in traffic.
• Provide data entry and administrative support to multiple departments.
• Process payments and post to customer AR accounts as needed.
• Process returned mail and contact customers to update addresses.

Skills

Customer service

Data entry

Administrative support

Communications

Education

High School diploma

Tools

Spreadsheets

Word processing

Email

Job description

This position is responsible for providing excellent customer service both over the phone and to any walk in traffic. This position will also provide support for the data entry and administrative needs of multiple departments.

Essential Duties and Responsibilities

• Answer incoming phone calls and assist with answering questions and directing phone calls as necessary
• Provide excellent customer service to walk in traffic
• Provide data entry and administrative support to multiple departments
• Process payments and post to customer AR accounts as needed
• Process returned mail and contact customers to get updated addresses

Secondary Duties and Responsibilities

• Assist other departments with various tasks as time allows
• Other duties as assigned

Qualification and/or Licensing Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

• Valid Oregon Driver’s License
• Position is contingent on individual passing a pre-employment drug screen

Education and/or Experience Requirements

High School diploma and at least two years’ experience providing excellent customer service.

Other Skills

Proficiency in spreadsheets, word processing and email.