Customer Service Representative

Ed Staub & Sons, Inc.; Bend (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Ed Staub & Sons, Inc. is seeking a customer service oriented administrator to handle phone and walk‑in inquiries, support data entry and multiple departments, and process payments and AR postings.

The role also includes handling returned mail and contacting customers for address updates. Ideal candidates will have a high school diploma and at least two years of customer service experience, with proficiency in spreadsheets, word processing, and email.

Qualifications

• High school diploma and at least two years of customer service experience.
• Proficiency in spreadsheets, word processing and email.
• Ability to pass pre-employment drug screen.
• Valid Oregon Driver’s License.

Responsibilities

• Answer incoming phone calls and assist with answering questions and directing phone calls as necessary.
• Provide excellent customer service to walk in traffic.
• Provide data entry and administrative support to multiple departments.
• Process payments and post to customer AR accounts as needed.
• Process returned mail and contact customers to get updated addresses.
• Assist other departments with various tasks as time allows.
• Other duties as assigned

Skills

Customer service

Data entry

Administrative support

Education

High School diploma

Two years’ customer service experience

Tools

Spreadsheets

Word processing

Email

Job description

This position is responsible for providing excellent customer service both over the phone and to any walk in traffic. This position will also provide support for the data entry and administrative needs of multiple departments.

Essential Duties and Responsibilities

• Answer incoming phone calls and assist with answering questions and directing phone calls as necessary
• Provide excellent customer service to walk in traffic
• Provide data entry and administrative support to multiple departments
• Process payments and post to customer AR accounts as needed
• Process returned mail and contact customers to get updated addresses

Secondary Duties and Responsibilities

• Assist other departments with various tasks as time allows
• Other duties as assigned

Qualification and/or Licensing Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

• Valid Oregon Driver’s License
• Position is contingent on individual passing a pre-employment drug screen

Education and/or Experience Requirements

High School diploma and at least two years’ experience providing excellent customer service.

Other Skills

Proficiency in spreadsheets, word processing and email.