Customer Service Representative - Oregon Remote

New York Racing Association; New York (NY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

The New York Racing Association is seeking a Customer Service Representative to deliver exceptional support via phone, live chat, and email. You will apply deep knowledge of NYRA products and promotions while acting as a reliable team member in a fast-paced environment.

This role is regular full-time and offers a remote-from-Oregon work option. Key duties include assisting NYRA Bets and affiliates with inquiries, troubleshooting password issues, and providing accurate wagering details.

Qualifications

• High School Diploma or Technical Certification required.
• Minimum three years in a call center or customer service handling calls, live chat, and email.
• Must be able to work weekends/holidays and from home in a dedicated space.
• Strong computer skills and data entry ability.

Responsibilities

• Provide general customer service information.
• Handle heavy call volumes inbound and outbound.
• Assist NYRA Bets and affiliates with account inquiries.
• Troubleshoot password and basic technical/app inquiries.
• Research misapplied information or customer discrepancies.
• Provide special event, promotions and wagering details.
• Assist customer via telephone and live chat as needed.
• Performs other duties as assigned by supervisors or senior management.

Skills

Verbal communication

Data entry

Multi-tasking

Attention to detail

Phone etiquette

Adaptability

Organization

Confidentiality

Education

High School Diploma or Technical Certification

Tools

Microsoft Office

Job description

Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Remote- From Oregon

FLSA Status: Non-Exempt

Job Overview:

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions:

• Provide general customer service information. (Hours of operation, directions, etc.)
  • Ability to handle heavy call volumes of both inbound and outbound.
  • Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
  • Troubleshoot password and basic technical/app inquiries.
  • Research any misapplied information or customer discrepancies.
  • Provide special event, promotions and wagering details.
  • Assist customer via telephone and live chat as needed.
  • Performs other duties as assigned by supervisors or other senior management.

Qualifications:

• High School Diploma or Technical Certification
• Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email
• Must have the flexibility to work weekends, holidays, or other shifts
• Must have a dedicated/secure space when working from home
• Strong computer skills (Microsoft and basic internet navigation)
• Able to handle high call volumes and excellent phone etiquette
• Strong Organizational skills
• Attention to detail
• Ability to multi-task and data entry
• Strong verbal communication
• Protect organizations values by keeping information confidential
• Ability to adapt quickly to change, learn, and balance the understanding of different products

Summary of Physical Requirements and Work Environment:

This position is primarily sedentary and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate effectively by telephone and live chat, perform frequent computer and data-entry tasks, and operate standard office equipment. The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment.

Pay Range / Salary: $17.00/per hour