Customer Service Representative

Lincare; Bend (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare, a leading national respiratory company, is seeking a Customer Service Representative in Bend, OR. The role requires strong oral and written communication, problem-solving skills, and proficiency with updating insurance information, submitting claims, presenting treatment plans, arranging finances, posting insurance payments, scheduling appointments, and answering phones in a fast-paced setting.

EMR filing and patient record management are part of daily duties.

Qualifications

• Excellent oral and written communication skills.
• Experience updating insurance information and submitting claims.
• Ability to present treatment plans and arrange finances.
• Experience scheduling and answering phones in a busy environment.
• Familiarity with EMR and filing patient records.

Responsibilities

• Update insurance information and submit claims.
• Present treatment plans and arrange finances.
• Post insurance payments and manage scheduling.
• Answer phones and schedule appointments in a busy environment.
• Maintain patient files in EMR.

Skills

Oral communication

Written communication

Problem solving

Insurance updates

Claims submission

Presenting treatment plans

Financial arrangements

Scheduling appointments

Phone handling

EMR proficiency

Tools

EMR software

Job description

Lincare, a leading national respiratory company seeks friendly, attentive Customer Service Representative. The successful candidate must be skilled in oral and written communication and have problem-solving skills. Must be proficient in updating insurance information, submitting claims, presenting treatment plans, making financial arrangements, posting insurance payments, schedule appointments and answering phones in a busy environment while maintaining patient files via EMR, processing doctors' orders, managing computer data and filing.

Providing warm customer interactions is a must .

Growth opportunities are excellent. Drug-free workplace. EOE.