Customer Service Representative

Openwork; Baytown (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Openwork is seeking a dependable Customer Service Representative in Baytown, TX. The CSR will assist with customer service, logistics, and distribution processes, maintaining accuracy and organization in a fast-paced environment.

Responsibilities include invoicing, archiving files, and proactive communication with customers. The role requires teamwork, punctuality, and a strong command of MS Office tools.

Qualifications

• Must read, write, and speak English.
• Higher education or equivalent work experience in administrative logistics.
• Strong organization skills, assertive, flexible, and customer service oriented.
• Ability to work in a team environment.
• Must perform basic calculations.

Responsibilities

• Provide quality customer service with professional, courteous communication.
• Maintain organized files and archived documents.
• Handle invoicing following tariffs and rate agreements.
• Support warehouse and distribution tasks as needed.
• Proactive problem solving and customer follow-up during and after hours.

Skills

Customer service

Teamwork

MS Office

MS Outlook

English communication

Time management

Problem solving

Education

Higher education or equivalent in admin logistics

Tools

MS Office

MS Outlook

Job description

Meador an Openwork Company is currently seeking a dependable Customer Service Representative (CSR) to join a growing safety equipment supplier in Baytown, TX. This is a great opportunity for someone with warehouse experience who enjoys working in a fast-paced environment and takes pride in accuracy, organization, and teamwork.

Job Description:

Customer Service Representative must possess a thorough knowledge of processes and procedures associated with customer service, supply, storage, and distribution functions within a fast-paced and occasional stressful environment.

Requirements:

• Must be able to read, write, and speak the English language.
• Higher education or equivalent work experience in administrative logistics industry.
• Must have strong organization skills, assertive, flexible, and customer service oriented.
• Must be able to work in a team environment.
• Mathematical skills: the ability to perform all basic calculations (add, subtract, multiply, and divide).
• Office environment with frequent visits to the warehouse (extreme weather conditions might be applicable).
• Maintain a clean, organized work area and equipment.
• Perform various tasks in assistance or in support of the organization.
• Be willing to work other than normal scheduled hours, which may include evenings, weekends and/or holidays according to the needs of the business.
• Punctuality is a must; be on time and ready to work at the start of shift.
• Must possess the skills to provide quality customer service including the ability to deal with a variety of people in a professional, courteous manner within diversified situations.
• Ability to perform assigned work tasks with little or no supervision.
• Must have a strong working knowledge of MS Office and MS Outlook. Must be able to learn the systems required for the CSR Department.
• File completed files helping maintain archived files.
• Perform invoicing by following tariffs and conditions determined in the rate agreements.Maintain a high level of professionalism with your assigned customers.
• Take a proactive approach regarding Customers' needs rather than a reactive approach.
• Must be able to problem solve on situations when they arise.
• Communication is key to continued success, and as a CSR, you must be willing to contact your assigned Customers during and after normal working hours.

Location: Baytown, TX

Schedule: 8am-5pm

Pay: $17/hour

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