Customer Service Representative

IWS Group; Bayonne (NJ); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Opportunities for overtime

Paid time off

Holidays

Career growth opportunities

Job summary

IWS Group is seeking a Customer Service Representative (CSR) in Bayonne, NJ, offering a pay rate of $22.00 per hour. The CSR will support daily warehouse and logistics operations, acting as the main liaison for customers on orders, inventory, and service inquiries.

The ideal candidate should have a high school diploma and customer service experience, possessing strong communication skills and attention to detail. This position offers career growth opportunities and is set in a fast-paced distribution environment.

Qualifications

• High school diploma or GED required.
• Previous customer service, logistics, or distribution experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process customer orders, shipment requests.
• Track and monitor inbound and outbound shipments.
• Coordinate with warehouse and transportation providers.
• Enter and maintain accurate customer data.

Skills

Customer service skills

Problem-solving abilities

Organizational skills

Time-management skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse management systems (WMS)

Transportation management systems (TMS)

Job description

Customer Service Representative (CSR)

Bayonne, NJ

Pay Rate: $22.00 per hour

Schedule: 8:00am-4:30pm, Monday–Friday

Position Summary

A reliable and customer-focused Customer Service Representative (CSR) to support daily warehouse and logistics operations. The CSR serves as the primary point of contact for customers, ensuring timely communication regarding orders, inventory, shipments, and service inquiries. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced distribution environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a professional and timely manner.
• Process customer orders, shipment requests, and order modifications.
• Track and monitor inbound and outbound shipments and provide status updates to customers.
• Coordinate with warehouse personnel, transportation providers, and management to resolve issues.
• Enter and maintain accurate customer, inventory, and shipment data in company systems.
• Investigate and resolve customer concerns, shortages, damages, and delivery discrepancies.
• Prepare reports, documentation, and correspondence related to customer accounts.
• Schedule pickups and deliveries while ensuring customer requirements are met.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.
• Support administrative and operational tasks as needed.

Qualifications

• High school diploma or GED required.
• Previous customer service, logistics, warehouse, transportation, or distribution experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and prioritize workload in a fast-paced environment.
• Strong attention to detail and accuracy.
• Experience with warehouse management systems (WMS) or transportation management systems (TMS) is a plus.

Skills & Competencies

• Excellent customer service and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Professional demeanor and positive attitude.

Compensation & Benefits

• $22.00 per hour
• Opportunities for overtime based on business needs
• Paid time off and holidays
• Career growth opportunities within the organization

Work Environment

This position is based in a warehouse and distribution setting in Bayonne, NJ. The CSR will interact regularly with customers, drivers, warehouse associates, and management to ensure efficient operations and exceptional customer service.