Billing Support Specialist

United Petroleum Transports; Baytown (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

United Petroleum Transports in Baytown, TX is seeking a Customer Service Representative to ensure customer requirements are met promptly. You will handle calls, distribute reports, and assist dispatch with accurate information delivery.

The role emphasizes safety, professional communication, and accurate data handling, with a focus on confidentiality and teamwork within the CSC team.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of customer service experience.
• Strong verbal and written communication is essential.
• Proficient with basic Microsoft Word and Excel.

Responsibilities

• Promote safety in all actions.
• Provide professional phone etiquette and customer contact.
• Distribute daily reports to managers as needed.
• Receive and route customer calls to dispatchers.
• Organize and maintain customer files and reports.
• Complete paperwork and assist with billing/documentation.
• Research dispatches and bills of lading as required.
• Communicate with CSC Managers and Regional Manager as needed.

Skills

Verbal communication

Written communication

Basic computer skills

Ten-key by touch

multitasking

Confidentiality

Professional demeanor

Interpersonal skills

Attendance punctuality

Policies & procedures

Education

High School diploma or equivalent

Job description

Job Details

Job Location: TX Houston - Baytown, TX 77520The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.

What a Customer Service Representative does daily:

• Promote safety in all actions
• Display professional phone etiquette
• Calculate and distribute daily reports to managers as needed
• Provide efficient, friendly customer contact. Listen to the customer
• Maintain customer requested information and transmit timely to customer as required
• Receive and distribute customer calls to dispatchers as required
• Organize and maintain reports and customer files, faxes, etc,
• Complete paperwork as required
• Research dispatches and bills of lading as required
• Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required

Additional Responsibilities:

• Carries out duties assigned by CSC Manager as required

Qualifications

Education and Experience:

• High School Education or equivalent
• One year experience in the customer service area

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Basic Computer skills (Microsoft word & excel)
• Ten key by touch
• Ability to prioritize and manage multiple tasks
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedule
• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)

Working Conditions:

• Normal office environment