Customer Service Pharmacy Technician

Specialtyrx; Pensacola (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

SpecialtyRx, Inc. is seeking a Pharmacy Technician to assist with data entry, order processing, and customer support at our Pensacola facility. The role requires an active Florida Pharmacy Technician license and prior pharmacy experience.

Onsite shift runs 2:30pm-11:00pm with rotating weekends and holidays. The ideal candidate will have strong attention to detail, excellent telephone etiquette, and familiarity with brand-name and generic medications.

Qualifications

• Active FL Pharmacy Technician license is required.
• Prior experience in a pharmacy setting.
• LTC pharmacy experience is preferred.
• Knowledge of brand-name and generic medications.

Responsibilities

• Answer phones and respond to orders, re-orders and customer inquiries.
• Handle and resolve client complaints in a timely manner.
• Triage incoming faxes by facility/department and according to cutoff times.
• Clarify orders as needed.

Skills

Attention to detail

Customer service

Telephone etiquette

Education

Pharmacy Technician License (FL)

High school diploma or equivalent

Job description

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service.

Responsibilities

• Perform duties assigned by the Data Entry Manager.
• Answer phones and respond to orders, re-orders and general customer inquiries.
• Handle and resolve client complaints and inquiries in a timely manner.
• Triage incoming faxes by facility/department and in accordance with cutoff times.
• Clarify orders as needed.

Qualifications

• Active FL Board of Pharmacy, Pharmacy Technician Licensedrequired.
• Previous experience in pharmacy.
• LTC pharmacy experience preferred.
• Knowledge of brand name and generic medications.
• Strong attention to detail and organizational skills.
• Moderate to advanced computer skills required.
• Great telephone etiquette a must.
• Frameworks / ECM knowledge a plus.
• High school diploma or equivalent.

Shift

• 2:30pm-11:00pm with rotating weekends and holidays.
• Onsite.

Company Benefits

• We offer a competitive salary and benefit package.

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans.