Member Services Ambassador

The Agora Companies; Baltimore (MD); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance plans

401(k) plan with employer matching

Generous vacation time and paid holidays

Casual dress code

Highly flexible environment

Job summary

The Agora Companies in Baltimore, MD seeks a Customer Service Representative to handle subscriber calls, resolve issues, and support account management. This full-time role emphasizes problem-solving and communication skills, offering a hybrid work model after training. With a focus on customer engagement and retention, the position includes inbound sales responsibilities within a supportive team environment. Compensation ranges from $38,000 to $42,000 annually, accompanied by benefits such as medical, dental, and 401(k) matching.

Qualifications

• 6+ months of customer service experience, preferably in a call-center setting.
• Exceptional interpersonal and verbal communication skills.
• Strong problem-solving abilities and independent thinking.

Responsibilities

• Resolve customer concerns efficiently, ideally on first contact.
• Assist customers with account-related questions and product support.
• Handle inbound sales calls for newsletter products.

Skills

Exceptional interpersonal and verbal communication skills

Strong problem-solving abilities

Ability to adapt in a fast-paced environment

Tools

Microsoft Office

Excel

Job description

Overview

The Agora Companies service 10+ affiliated publishing groups worldwide. These groups develop information and products to help individuals control their own destiny in finance, health, and lifestyle.

Agora is seeking a Customer Service Representative to join its team. This role supports our brand promise of providing investors with tools and guidance to easily establish and manage their accounts.

This is a full-time position that offers more responsibility and growth than a typical customer service role. There is an inbound sales component to the role with potential for outbound sales/collections as well. You will not be cold calling or telemarketing.

You’ll work as part of a phone-based customer support team, handling subscriber calls to resolve issues, answer questions, and support informed purchasing decisions. You will gain exposure to publishing, develop communication and sales skills, and have the opportunity to grow within a larger organization.

This role requires an initial in-office training and onboarding period of three months, after which employees may transition to hybrid work based on performance criteria.

Responsibilities

• Resolve customer concerns efficiently, ideally on first contact
• Assist customers with account-related questions, product support, and account navigation
• Handle inbound sales calls for newsletter products
• Educate customers on how to avoid future issues and maximize product value
• Retain valued customers through respectful, solution-oriented communication
• Track customer feedback and share insights with internal teams
• Contribute to a customer-centric culture
• Think critically to troubleshoot and resolve issues, and escalate appropriately
• Remain flexible and assist with additional duties as needed

Qualifications

• 6+ months of customer service experience, preferably in a call-center setting
• Exceptional interpersonal and verbal communication skills
• Strong problem-solving abilities and independent thinking
• Working knowledge of Microsoft Office and Excel
• Ability to adapt in a fast-paced, high-volume environment

Compensation Range – $38,000.00 to $42,000.00 USD

Location(s) & Work Arrangement – Baltimore, MD / Hybrid

What We Offer

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment