Customer Success Manager - New York/Austin

Agora; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

A fast-growing FinTech and PropTech company is seeking a Customer Success Manager to guide clients and ensure maximum value from their platform. Responsibilities include relationship building, managing onboarding, and driving client engagement strategies. Candidates should have at least one year of B2B SaaS experience and excellent communication skills, with a salary range of $65,000–$75,000 for candidates in New York.

Qualifications

• At least one year of experience in B2B SaaS as a customer success manager.
• Superb written and verbal communication skills in English.
• Experience working with international clients.

Responsibilities

• Build and nurture strong relationships with clients.
• Empower customers to connect goals and challenges.
• Take ownership of new accounts and manage onboarding.

Skills

B2B SaaS experience

Written and verbal communication

Customer engagement

Presentation skills

Client relationship management

Adaptability

Job description

We’re Agora, a fast‑growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital, streamline operations, and communicate. Our Investment Management platform helps firms raise and retain more capital, improve investor satisfaction, and simplify complex processes by automating back‑office operations, enabling seamless investor communication, and equipping teams with advanced tools to elevate their real‑estate marketing efforts.

As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross‑functional teams to support adoption, drive retention, and build long‑term relationships that lead to mutual success.

Responsibilities

• Build and nurture strong relationships with our clients to understand their needs and ensure their success
• Empower customers to connect their goals and challenges
• Take ownership of new accounts and manage their onboarding, teaching them how to use the platform and technology
• Build, own, and execute client success and engagement plans
• Spearhead internal cross‑functional improvement projects
• Represent the voice of the customer and influence product development roadmap
• Be the main point of contact for your clients
• Get on calls with clients according to their subscription and needs (weekly, monthly, bi‑monthly)
• Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them.

Requirements

• At least one year of experience in B2B SaaS as a customer success manager
• Proficient in English – superb written and verbal communication skills
• Experience working with international clients
• Strong customer‑facing and presentation skills with the ability to establish credibility with executives
• Proficient at building online onboarding & ongoing processes
• Ability to take initiative and adapt
• Positive attitude, empathy, and high energy

Compensation

For candidates based in New York, the salary range for this role is $65,000–$75,000. Compensation for candidates in other locations, including Austin, will be determined based on regional market rates and experience.

Equal Opportunity Employer

Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.