Customer Service Representative

EMCOR Services Mesa Energy; Bakersfield (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

HSA/FSA

401(k) plan

Life insurance

Disability insurance

Employee assistance

Job summary

EMCOR Services Mesa Energy is seeking a Customer Service Representative to support existing accounts and service calls, ensuring customers feel valued and heard. You will help retain our client base by focusing on communication, documentation, and proactive follow-up.

In this role you will document responses, perform site checks, present new PM services, and report findings to the contracts team. A Bachelor’s degree is preferred and 2+ years of customer service experience are required.

Qualifications

• Bachelor’s degree preferred
• 2+ years customer service experience
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Strong verbal and listening communication skills and telephone etiquette
• Valid driver’s license

Responsibilities

• Follow up on existing accounts and service calls
• Document, with accuracy, customer responses and impressions from visits
• Perform site surveys and checks to ensure quality
• Present new technology and enhanced PM services when possible
• Report findings, customer opinions, pictures, and results to leadership
• Monitor maintenance data to proactively respond to situations

Skills

Customer service

MS Word

MS Excel

MS Outlook

PowerPoint

Education

Bachelor’s degree preferred

Job description

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

• Gain insight into our service performance
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Present new technology and enhanced PM services when given the chance
• Report all findings, customer opinions, pictures, and results to company leadership
• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree is preferred
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Mechanical aptitude is preferred
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• The ability to solve problems and act with appropriate urgency
• Must have a valid driver’s license.

#Mesa

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Aff…

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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.

Geographic Disclosure

Compensation Range: $26 - $30 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.