Customer Service Representative

Loman AI, Inc.; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Loman AI, Inc. is hiring a part-time Customer Service Representative to support restaurant operators using our Voice AI platform.

You will serve as the first line of contact, delivering empathetic, professional assistance and guiding customers through setup and ongoing usage. Responsibilities include troubleshooting via Slack, Zendesk, and email, documenting inquiries, and collaborating with product/engineering to reduce issues.

Qualifications

• 1+ year of customer service, technical support, or help desk experience.
• Strong written and verbal communication skills.
• Proficiency with Slack and Zendesk (or similar support tools).
• Comfort with technology and troubleshooting software.
• Ability to work independently during evenings and weekends with minimal supervision.
• Highly organized with strong attention to detail.
• Positive, empathetic, and customer-first mindset.

Responsibilities

• Provide timely, friendly, and professional support to Loman AI customers via Slack, Zendesk, and email.
• Troubleshoot and elevate technical issues to the engineering team when needed.
• Guide customers through setup, configuration, and common workflow.
• Track, document, and resolve customer inquiries with accuracy.
• Maintain a high level of product knowledge to act as a trusted advisor to customers.
• Identify recurring issues and collaborate with product and engineering to improve the platform.
• Assist with onboarding new restaurant partners when required.
• Contribute to building out our knowledge base and support documentation.

Skills

Customer service

Technical support

Slack

Zendesk

Troubleshooting

Communication

Independence

Attention to detail

Customer-first mindset

Tools

Slack

Zendesk

Job description

Customer Service Representative

Join the Loman AIteam today!

About the Job

About Loman AI

Loman AI is revolutionizing restaurant operations with the industry’s leading Voice AI solution. We handle every inbound call - from orders and reservations to customer questions - ensuring restaurants never miss an opportunity. Our AI agent works 24/7, delivering consistent, exceptional service that helps restaurants grow their business while reducing operational burden.

We’re a seed-stage startup experiencing rapid growth, and we’re building the team that will help us capture significant market demand.

Role Overview

We’re looking for a part-time Customer Service Representative to join our fast-growing team. This role will focus on supporting restaurant operators using Loman AI, ensuring they have a seamless experience and quick resolution to issues. You’ll be the first line of support for our customers, representing the Loman brand with professionalism, empathy, and a problem-solving mindset.

Responsibilities

• Provide timely, friendly, and professional support to Loman AI customers via Slack, Zendesk, and email
• Troubleshoot and elevate technical issues to the engineering team when needed
• Guide customers through setup, configuration, and common workflow
• Track, document, and resolve customer inquiries with accuracy
• Maintain a high level of product knowledge to act as a trusted advisor to customers
• Identify recurring issues and collaborate with product and engineering to improve the platform
• Assist with onboarding new restaurant partners when required
• Contribute to building out our knowledge base and support documentation

Qualifications

• 1+ year of customer service, technical support, or help desk experience
• Strong written and verbal communication skills
• Proficiency with Slack and Zendesk (or similar support tools)
• Comfort with technology and troubleshooting software
• Ability to work independently during evenings and weekends with minimal supervisionHighly organized with strong attention to detail
• Positive, empathetic, and customer-first mindset

Bonus Skills

• Experience in restaurant operations or restaurant technology
• Familiarity with POS systems like Toast, Square, Clover, or Aloha
• Prior SaaS support experience

Why Join Us

• Be part of a fast-growing startup redefining how restaurants operate
• Work remotely with a supportive, collaborative team
• Growth opportunities as the company scales
• Competitive hourly pay and flexible schedule

Frequently asked questions

• Is Voice AI cheaper and better than a human or answering service?
• What canLoman handle on a call?
• Can Loman take payments over the phone?
• How fast is setup and what do we need?
• Does it work for multi-location and franchise groups?
• What happens with edge cases or unhappy callers?