Customer Service Representative

Calendar Jet LLC; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Calendar Jet LLC is hiring a full-time Customer Service Representative in Austin, Texas, to manage client inquiries during night shifts. You will act as the voice of the company, helping users resolve issues and ensuring a high-quality support experience.

The ideal candidate must possess a friendly demeanor, fluent English communication skills, and be proficient in using AI tools like ChatGPT for grammar accuracy. Working in a supportive environment, you'll coordinate with internal teams to enhance the user experience.

Qualifications

• Must have an American or British English accent.
• Ability to communicate effectively in both written and verbal English.
• Must be friendly, patient, and empathetic.

Responsibilities

• Respond to customer inquiries via email, chat, and phone promptly and professionally.
• Coordinate with internal teams to resolve complex issues efficiently.
• Maintain detailed records of customer interactions and resolutions.

Skills

Fluent English communication

Proficiency with AI tools (ChatGPT, Claude)

Friendly, patient, and empathetic personality

Tools

AI tools (ChatGPT, Claude)

Job description

We're hiring a full-time Customer Service Representative to handle client inquiries during night shift hours. You'll be the voice of CalendarJet, helping users resolve issues and ensuring a world-class support experience.

What You'll Do

• Respond to customer inquiries via email, chat, and phone promptly and professionally
• Coordinate with internal teams to resolve complex issues efficiently
• Use AI tools (ChatGPT, Claude) to ensure grammar accuracy and response quality
• Maintain detailed records of customer interactions and resolutions
• Identify recurring issues and suggest process improvements

What We're Looking For

• American or British English accent (required)
• Fluent English communication — written and verbal
• Friendly, patient, and empathetic personality
• Proficiency with AI tools (ChatGPT, Claude) for grammar and quality assurance
• Ability to maintain a natural, human tone even when using AI assistance