Customer Service Representative

ManpowerGroup; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

ManpowerGroup is seeking a Medicaid Customer Service Representative for our healthcare services client in Austin, onsite at 78727. You will support Medicaid providers and clients with eligibility, claims status, and program questions, handling high-volume inbound calls in a professional, timely manner.

The ideal candidate has at least 6 months of call center experience, strong communication skills, the ability to multitask, and basic computer proficiency.

Qualifications

• Minimum 6 months of high-volume inbound call center experience.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency.
• Must be able to work any assigned 8-hour shift between 7:00 AM and 7:00 PM; Microsoft Office experience preferred.

Responsibilities

• Provide support to Medicaid providers and clients regarding eligibility, claims status, and program-related questions.
• Respond to high-volume inbound calls in a professional and timely manner.
• Assist with problem resolution and customer inquiries.
• Document all customer interactions accurately and clearly in online systems.
• Meet productivity, attendance, and performance metrics while transferring callers to appropriate departments when needed.

Skills

High-volume inbound call center

Customer service

Multitask in fast-paced environment

Basic computer proficiency

MS Office

Tools

MS Office

Job description

Our client, a healthcare services organization, is seeking a Medicaid Customer Service Representative to join their team. As a Medicaid Customer Service Representative, you will be part of the Customer Support team supporting Medicaid providers and clients. The ideal candidate will have strong communication skills, customer service excellence, and the ability to multitask, which will align successfully in the organization.

Job Title: Medicaid Customer Service Representative

Location: Onsite (Austin, TX 78727)

Pay Range: $20.00/hour

What's the Job?

• Provide support to Medicaid providers and clients regarding eligibility, claims status, and program-related questions.

• Respond to high-volume inbound calls in a professional and timely manner.

• Assist with problem resolution and customer inquiries.

• Document all customer interactions accurately and clearly in online systems.

• Meet productivity, attendance, and performance metrics while transferring callers to appropriate departments when needed.

What's Needed?

• Minimum 6 months of high-volume inbound call center experience This is a mandatory requirement.

• Strong customer service and communication skills.

• Ability to multitask in a fast-paced environment.

• Basic computer proficiency.

• Must be able to work any assigned 8-hour shift between 7:00 AM and 7:00 PM; Microsoft Office experience preferred.

What's in it for me?

• Competitive pay at $20.00 per hour.

• Opportunity to gain experience in the healthcare and Medicaid industry.

• Stable full-time schedule with 8-hour shifts.

• Professional growth in a fast-paced customer service environment.

• Supportive team atmosphere with ongoing development opportunities.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.