MMT Medicaid Specialist(Spanish/Polish Bilingual)

Oak Street Health, part of CVS Health; Chicago (IL); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement savings options

Paid time off

Job summary

Oak Street Health, part of CVS Health, seeks a Medicaid Specialist to support Medicaid redetermination and eligibility processes within our Contact Center. You will place outgoing calls, assist patients with applications, and navigate low-income resources to improve access to care.

Ideal candidates have 2–5 years of experience, strong customer service skills, and multilingual abilities (Spanish/Polish/Russian or similar). Full-time, 40 hours weekly.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 2–5 years experience in related roles.
• Fluency in Spanish, Polish, Russian or other languages spoken by communities served.

Responsibilities

• Place outgoing and receive incoming calls or referrals to assist patients in Medicaid redetermination and eligibility applications.
• Attend Medicaid redetermination events in person when applicable.
• Assist patients in navigating low-income resources and Medicaid processes.
• Serve as internal resource for teams on Medicaid questions and guidance.

Skills

Spanish language

Polish language

Russian language

PC skills

Customer service

Sales background

Education

High school diploma

Bachelor's degree preferred

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We take a team-based approach to providing outstanding patient care. Medicaid Specialists are an integral part of our team and sit within our Contact Center team. They place outgoing and receive incoming calls or referrals in an effort to support our low-income eligible patients with assessing and applying for Medicaid. Medicaid helps patients save money on healthcare expenses, thus improving their access to care. PRMs - Medicaid Specialists advocate for our patients by helping them navigate low-income and insurance resources available. They are also a resource to our center teams for questions regarding Medicaid and eligibility. During the upcoming Medicaid redetermination period PRMs - Medicaid Specialists will be integral in helping our patients navigate the state-specific redetermination process to maintain coverage and continuity of care.

Core Responsibilities

• Place outgoing and receive incoming calls or referrals to assist patients in the Medicaid redetermination process and eligibility and application process
• When applicable, attend Medicaid redetermination events in person to support patients application and renewals
• Learn the ins and outs of Medicaid and use knowledge to assist patients with navigating low-income resources available
• Serve as internal resource for all teams on Medicaid questions
• Advocate for the patient in what resources they are entitled to
• Gain the trust of patients in an effort to properly advise them in their healthcare coverage
• Effectively communicate and coordinate across teams to ensure patient needs are met
• Provide exceptional customer service
• Other duties, as assigned

What are we looking for?

• High school diploma, Bachelor's degree preferred
• 2-5 years experience
• Sales Background Preferred, But Not Required
• Prior Medicaid experience preferred, but not required
• Familiarity with relevant patient population
• Community Health Experience Preferred
• Proficient PC skills
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.