Customer Service Representative

Impactia; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Impactia Corp is seeking a Customer Service Representative to support client interactions and ensure a positive customer experience. This role is ideal for candidates starting a career in customer service and client relations.

The position emphasizes strong communication, data entry, and organizational skills in a collaborative setting, with opportunities for growth within the company.

Qualifications

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about services and campaigns.
• Assist customers with questions, concerns, and service requests.
• Maintain records of customer interactions in company systems.
• Escalate complex issues to appropriate departments.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about services and campaigns.
• Assist customers with questions, concerns, and service requests.
• Maintain records of customer interactions in company systems.
• Escalate complex issues to appropriate departments.

Skills

Strong communication

Interpersonal skills

Data entry

Multitasking

Positive attitude

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Impactia Corp is a growing marketing and brand strategy firm focused on delivering innovative campaigns and exceptional client experiences. We offer a collaborative environment with strong opportunities for career growth.

Position Overview

Impactia Corp is seeking an enthusiastic Customer Service Representative to support client interactions and ensure a positive customer experience. This is a great opportunity for candidates looking to start a career in customer service and client relations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Provide accurate information about services and campaigns
• Assist customers with questions, concerns, and service requests
• Maintain records of customer interactions in company systems
• Escalate complex issues to appropriate departments
• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and stay organized
• Positive attitude and willingness to learn