Customer Experience Associate — Growth & Collaboration

Impactia Corp; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Impactia Corp is seeking a Customer Service Representative to support client interactions and ensure a positive customer experience. This role is ideal for candidates starting a career in customer service and client relations.

The position emphasizes strong communication, data entry, and organizational skills in a collaborative setting, with opportunities for growth within the company.

Qualifications

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about services and campaigns.
• Assist customers with questions, concerns, and service requests.
• Maintain records of customer interactions in company systems.
• Escalate complex issues to appropriate departments.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about services and campaigns.
• Assist customers with questions, concerns, and service requests.
• Maintain records of customer interactions in company systems.
• Escalate complex issues to appropriate departments.

Skills

Strong communication

Interpersonal skills

Data entry

Multitasking

Positive attitude

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Impactia Corp is seeking a Customer Service Representative to support client interactions and ensure a positive customer experience. This role is ideal for candidates starting a career in customer service and client relations.

The position emphasizes strong communication, data entry, and organizational skills in a collaborative setting, with opportunities for growth within the company.