Customer Service Representative

Oldcastle; Auburn (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Hourly bonus

Vacation leave

401k plan

Disability benefits

Paid holidays

Volunteer day

Job summary

Oldcastle Infrastructure seeks a Customer Service Representative to join our Auburn, WA plant. You will respond to inbound calls, qualify leads, and handle transactional inquiries through to delivery in a timely and professional manner, developing product knowledge to assist customers.

You'll perform clerical and administrative duties, organize records, and communicate effectively with internal staff, customers, and vendors while supporting sales and operations teams.

Qualifications

• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Experience in the construction industry is preferred

Responsibilities

• Develop a comprehensive understanding of Oldcastle products to efficiently support customer requests
• Perform administrative duties for all steps of the department
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Receive, record, and route customer concerns/changes in appropriate manner
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed

Skills

Verbal communication

Written communication

MS Office

Organizational skills

Independent worker

Education

High school diploma

Tools

Excel

Word

PowerPoint

NOVAtime

Job description

Job ID: 526786 Non-ExemptOldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Job Summary

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

This role will be located at our plant in Auburn, WA.

Job Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
• Receive, record, and route customer concerns/changes in appropriate manner
• Answer customer inquiries and provides appropriate technical and/or product related information
• Contact customers when necessary to follow up on customer issues or orders
• Obtain customer feedback information
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

Job Requirements

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures
• Experience in the construction industry is preferred

Compensation

• Hourly target range is $30.00 to $35.00
• Yearly bonus eligible
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-Term and Long-Term Disability benefits
• Eleven paid holidays per year
• Annual Community Volunteer paid day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Equal Opportunity Statement

Oldcastle Infrastructure, a CRH Company, is an Affirmitive Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.