Customer Service Representative

OLDCASTLE APG, INC. in; West Lebanon (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, and disability health

Group retirement savings program

Health and wellness programs

Job summary

Oldcastle APG, a CRH company, is seeking a Customer Service Representative (Administrative) to provide exceptional support by handling inquiries, processing orders, and coordinating with dispatch and sales teams. The role emphasizes accuracy, communication, and efficient multitasking in a fast-paced environment.

Responsibilities include order entry, quotes, customer interactions, and maintaining records while contributing to overall customer satisfaction and smooth operations.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of related experience.
• Detail orientation and problem-solving skills.
• Experience with Microsoft Office Suite and multi-line phone systems.
• Ability to multi-task and handle repetitive tasks.

Responsibilities

• Assist customers with product questions, ordering, tracking, and complaints.
• Enter orders into the system for billing and delivery.
• Prepare quotes and coordinate mailings of literature and samples.
• Coordinate delivery schedules with dispatch.
• Handle walk-in customers and incoming calls.

Skills

Attention to detail

Multitasking

Customer service

Data entry

Phone/communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Multi-line phone system

Job description

Customer Service Representative (Administrative)

Job ID: 525297

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Build displays and keep merchandise stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Set up new customers for sales force
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone and radio
• Assist walk-in counter customers
• Receive cash payments and run credit cards and check approvals
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Print and distribute e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• High school diploma / equivalent
• At least 1 year of related experience
• Detailed oriented
• Good with basic math
• Skilled in Microsoft Office Suite
• Good organizational and problem-solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Slight lifting of ship tickets and overnight packages
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.