EHS Coordinator

OLDCASTLE INFRASTRUCTURE, INC. in; Sweetwater (TN); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Short-term and long-term disability

Life insurance

Paid time off

Paid holidays

Job summary

Oldcastle Infrastructure, a CRH Company, is a leading provider of outdoor living products and utility infrastructure solutions in North America. This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries through to delivery in a timely and professional manner.

The role is located at our plant in Stockton, CA, and offers a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan,

Qualifications

• High school diploma or equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as a member of various teams.

Responsibilities

• Develop a comprehensive understanding of Oldcastle products, systems, and business contacts to efficiently support customer requests.
• Perform administrative duties for all steps of the departments.
• Answer incoming customer telephone calls in a courteous and professional manner.
• Support operations by organizing and implementing administrative systems.
• Keep timely and orderly records such as daily receipts, files, employee records and other documents.
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner.
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers.
• Receive, record, and route customer concerns/changes in appropriate manner.
• Answer customer inquiries and provide appropriate technical and/or product information.

Skills

Verbal and written communication

Organizational skills

Independent & team work

Prioritization & workflow management

Education

High school diploma / equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo .

Job Summary

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

• This role will be located at our plant in Stockton, CA.

Job Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
• Receive, record, and route customer concerns/changes in appropriate manner
• Answer customer inquiries and provides appropriate technical and/or product related information
• Contact customers when necessary to follow up on customer issues or orders
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

Job Requirements

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures
• Experience in the construction industry is preferred

Compensation

• Hourly target range is $30.00 to $35.00
• Yearly bonus eligible401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

EOE/Vet/Disability

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.