Customer Service Representative

Oldcastle Infrastructure; Auburn (WA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Vacation time

Sick leave

401k plan

Health benefits

Disability benefits

Paid holidays

Job summary

Oldcastle Infrastructure in Auburn, WA is seeking a Customer Service Representative to respond to inbound calls, qualify leads, and handle transactional inquiries through to delivery in a timely and professional manner.

This role requires strong communication, organization, and proficiency in Microsoft Office. You will support operations by maintaining records, coordinating with internal teams, and ensuring excellent customer experiences in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as part of various teams.
• Flexible and adaptable to changing priorities with enthusiasm.

Responsibilities

• Respond to inbound customer telephone calls in a courteous and professional manner.
• Qualify leads and handle transactional inquiries through to delivery.
• Support operations by organizing and implementing administrative systems.
• Maintain timely and orderly records, receipts, and files.
• Investigate customer inquiries and issues via phone, fax, mail, and email promptly.
• Document all contacts and actions in the customer database.
• Communicate customer issues to internal staff and follow up on orders.
• Perform basic accounting functions and maintain file systems.
• Maintain knowledge of products and services and prepare reports as needed.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

This role will be located at our plant in Auburn, WA.

Job Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
• Receive, record, and route customer concerns/changes in appropriate manner
• Answer customer inquiries and provides appropriate technical and/or product related information
• Contact customers when necessary to follow up on customer issues or orders
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

Job Requirements

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures
• Experience in the construction industry is preferred

Compensation

• Hourly target range is $30.00 to $35.00
• Yearly bonus eligible
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-Term and Long-Term Disability benefits
• Eleven paid holidays per year
• Annual Community Volunteer paid day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.