Customer Experience Specialist

Oldcastle; Atlanta (GA); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Retirement savings program

Wellness programs

Job summary

Oldcastle, a CRH company, is seeking an entry-level Customer Service representative to promptly respond to customer inquiries, provide quotations, enter orders, and maintain relationships in a defined market base. The hybrid role is based at our corporate office in Atlanta, GA.

Responsibilities include processing orders, communicating order status, and coordinating with logistics and sales teams. The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency

Qualifications

• Two+ years of customer service in an office environment.
• Experience in manufacturing or logistics is preferred.
• Excellent interpersonal and written communication skills.
• Comfortable using Excel.
• Detail oriented with the ability to multi-task.
• Demonstrated ability to work calmly in a fast-paced team environment.
• Willing to be adaptable and flexible in a changing work environment.

Responsibilities

• Process and support customers' orders and inquiries related to their market.
• Answer calls and handle email inquiries with courteous and timely service.
• Inform customers of order status and any changes.
• Adhere to attendance standards.
• Coordinate with transportation, planning, engineering and sales.
• Create cases in NetSuite for issue resolution and product design.
• Understand processing EDI orders.

Skills

Customer service

Communication

Tools

Excel

Job description

Non-ExemptOldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location

This is a hybrid position based out of our corporate office in Atlanta, GA.

Job Responsibilities

• Process and support customers' orders and inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering and sales
• Create cases in NetSuite for customer issue resolution and product design
• Basic understanding of processing EDI orders
• Working with customers to create return authorizations

Job Requirements

• 2+ years Customer Service in an office environment
• Experience working in manufacturing or logistics is preferred
• Excellent interpersonal and oral/written communication
• Comfortable user of excel
• Detail-oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment
• Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.