Customer Service Representative

OLDCASTLE INFRASTRUCTURE, INC. in; Auburn (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Vacation time and sick leave

401k plan

Disability benefits

Paid holidays

Volunteer day

Job summary

Oldcastle Infrastructure in Auburn, WA is seeking a Customer Service Representative (Finance) to ensure a strong customer experience by responding to inbound calls, qualifying leads, and handling transactional inquiries through to delivery in a timely and professional manner.

The role requires 2+ years related experience, excellent communication, and proficiency in Microsoft Office. The position supports operations with administrative systems and records management.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Strong organizational and multitasking abilities.
• Construction industry experience preferred.

Responsibilities

• Answer inbound calls in a courteous and professional manner.
• Qualify leads and handle transactional inquiries through to delivery.
• Perform administrative duties for all department steps.
• Maintain timely records of daily receipts and files.
• Communicate customer issues to internal staff and document interactions.

Skills

Communication

MS Office

Organizational skills

Teamwork

Construction industry experience

Education

High school diploma / equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Customer Service Representative (Finance)

Job ID: 526786

Non-Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo .

Job Summary

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

• This role will be located at our plant in Auburn, WA.

Job Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
• Receive, record, and route customer concerns/changes in appropriate manner
• Answer customer inquiries and provides appropriate technical and/or product related information
• Contact customers when necessary to follow up on customer issues or orders
• Obtain customer feedback information
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

Job Requirements

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures
• Experience in the construction industry is preferred

Compensation

• Hourly target range is $30.00 to $35.00
• Yearly bonus eligible
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-Term and Long-Term Disability benefits
• Eleven paid holidays per year
• Annual Community Volunteer paid day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an Affimative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.