Customer Service Representative - Manufacturing

Kennametal Stellite Inc.; Boise (ID); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team. This role involves providing exceptional customer service, managing order entries, and ensuring timely communication with clients. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills. With a focus on efficiency and accuracy, you will play a crucial role in supporting customer needs and enhancing satisfaction. If you are passionate about delivering quality service and have a background in manufacturing, this opportunity is perfect for you.

Qualifications

• Experience in manufacturing preferred.
• Proficiency in customer service and order processing.

Responsibilities

• Secure and enter customer orders quickly and accurately.
• Maintain proactive communication with customers regarding order status.

Skills

Customer Service

Order Entry

Communication

Education

High School Diploma

Experience in Manufacturing

Tools

SAP

Job description

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Customer Service Representative - Manufacturing

Location: Boise, ID, US, 83701

On-site or Remote: Remote

REQ ID: 46399

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling, and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering, and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day, approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn, and YouTube.

Customer Service Representative – Manufacturing

Location: Office in Home within Pacific or Mountain time zones preferred

Hours: 10:00 am - 7:00 pm Eastern Time Zone, Monday - Friday

This position is responsible for promoting outstanding customer service daily. The role also provides front-line support for customer order entry, order expediting, quoting, returns, pricing, and availability.

Key Job Responsibilities:

• Secure and enter customer orders quickly and accurately
• Create new customer master profiles as required
• Expedite existing orders in response to customer and sales inquiries
• Maintain working knowledge of existing and new products and services
• Create and maintain Contact Management System profiles as information is made available
• Maintain proactive communication with customers regarding order status
• Ensure efficient and accurate processing of customer orders, inquiries, delivery, and service

Qualifications:

• Experience in manufacturing preferred
• Experience with SAP preferred

Equal Opportunity Employer

Nearest Major Market: Boise

Nearest Secondary Market: Meridian

Job Segment: Customer Service Representative, Materials Science, Industrial, Customer Service, Science, Manufacturing