Customer Service Representative

Amy's Angels Cleaning Inc.™; Atlanta (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Opportunity for advancement

Competitive Compensation

Career Growth Opportunities

Job summary

Amy's Angels Cleaning, Inc. is hiring a Customer Service Representative to communicate with customers, identify needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Spanish proficiency required due to frequent communication with Spanish-speaking clients.

Qualifications

• Bilingual English & Spanish required
• High school diploma/GED
• Previous experience in a Customer Service role preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Bilingual English & Spanish

Customer service experience

Strong communication skills

Active listening

Education

High school diploma/GED

Tools

CRM software

Job description

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Spanish proficiency required due to frequent communication with Spanish-speaking clients.

Benefits

• Bonus based on performance
• Free food & snacks
• Opportunity for advancement

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Bilingual English & Spanish required
• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

At Amy's Angels Cleaning, Inc., we believe our team is our greatest asset. We strive to create a supportive, inclusive, and growth-oriented environment where your efforts are valued and your career can thrive.

Here’s what makes us stand out:

Team Culture

You’ll join a friendly, motivated, and collaborative team that truly supports one another.

Growth Opportunities

We promote from within and provide ongoing training to help you advance your skills.

Purpose-Driven Work

You’ll be helping real people every day and making a direct impact on their experience with our company.

Work-Life Balance

Flexible scheduling and understanding management who value your time and well-being.

Join us and be part of a company that values integrity, teamwork, and customer care at every level.