Customer Service Representative

Murata Electronics

Atlanta (GA)

Hybrid

USD 36,000 - 54,000

Full time

13 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Hybrid work schedule

Tuition reimbursement

Flexible spending accounts

Talent Development program

Job summary

Murata Electronics is hiring a Customer Service Representative in Atlanta, GA. Hybrid work arrangement from the Atlanta area; responsibilities include monitoring demand, releasing orders, managing backlog, processing credits, and ensuring strong customer satisfaction.

Requirements include a High School Diploma or GED and 1+ year experience in customer service or planning, with proficiency in Excel and data entry. Excellent communication is essential for cross-functional collaboration.

Qualifications

High School Diploma or GED required; associate degree preferred.
Minimum 1+ year experience in customer service, order management, or planning.
Proficiency with Microsoft Excel and data entry; strong problem solving.
Excellent collaboration, communication, and organizational abilities.
Ability to multi-task and adapt to changing priorities in a team setting.

Responsibilities

Monitor and maintain customer demand, including firm orders and forecasts.
Release purchase orders to factory and manage factory backlog with changes.
Handle credits with explanations and corrective actions.
Monitor inventory, reduce excess or slow-moving stock.
Communicate price discrepancies, backlog errors, and order status updates.
Meet KPIs for assigned accounts and use Excel/web-tools for exception tracking.
Support customer satisfaction and minimize operational risk.

Skills

Customer service

Order management

Planning

Problem-solving

Attention to detail

Data entry

Interpersonal skills

Communication

Adaptability

Organizational skills

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Microsoft Excel

Job description

Customer Service Representative

Location

Atlanta, GA, US, 30339

For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Why Consider This Job Opportunity

The Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.

Workplace Policy

Hybrid from Atlanta, GA

What To Expect (Essential Job Responsibilities)

Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
Supply Monitoring/Maintenance - Release purchase orders to the factory. Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitor inventory and take appropriate action to reduce the risk of excess inventory.
Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.
Inventory - Monitor slow-moving and excessive inventory. Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.
Communication - notification for price discrepancies, backlog errors, and allocation quantity differences. Initiate communication with sales on discrepancies with customer order processing. Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
Meet or exceed established KPI's (Key Performance Indicators) for assigned accounts.
Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.
Maximize Murata's competitive advantage through service while minimizing operational risk.

Miscellaneous Job Responsibilities

Reports - Reviewall daily system-generated reports and take necessary actions to resolve problems and issues.
Training - provide shadowing and training for new hires and account transfers as needed.
Perform other job duties as assigned.

What Is Required (Qualifications)

High School Diploma or GED.
1+ years of experience related to customer service, order management, or planning.
Proficiency with Microsoft Excel, problem-solving skills, high attention to detail, and accurate data entry.
Interpersonal skills including effective collaboration and communication skills.
Ability to work in a team-oriented environment, provide a positive customer experience, high sense of urgency, ability to and multi-task, and strong organizational skills.
Ability to adapt to ever-changing work priorities and environment while working among individuals from a wide variety of cultural backgrounds.

How To Stand Out (Preferred Qualifications)