Customer Service Representative

Murata; Atlanta (GA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Job summary

Murata Electronics is seeking a Sales Planner to coordinate demand and order management across Customer, Sales, Logistics, and Factory teams in a hybrid role based from Atlanta, GA.

The position requires 1+ years in customer service/order management, strong Excel skills, and a proactive approach to maintaining customer backlog and KPI targets. The role emphasizes collaboration and accurate data handling within Murata's global operations.

Qualifications

• 1+ years of experience related to customer service, order management, or planning.
• Proficiency with Microsoft Excel and data entry.
• Strong problem-solving, attention to detail, and communication skills.
• Ability to work in a team, manage priorities, and adapt to changing priorities.

Responsibilities

• Demand Monitoring/Maintenance - Enter and maintain customer demand, create/monitor orders and forecasts, release orders, monitor backlogs, and handle changes or cancellations.
• Supply Monitoring/Maintenance – Release POs to the factory, maintain backlog, manage expedites, pushouts, and cancellations, monitor inventory, and mitigate excess.
• Credits - Initiate billing/credit requests with root-cause explanations and corrective action.
• Inventory - Track slow-moving/excess inventory and document root causes.
• Communication - Notify on price discrepancies, backlog errors, and allocation differences; coordinate with sales on discrepancies; daily status discussions.
• Meet or exceed KPI targets for assigned accounts.
• Utilize Excel and web tools to detect exceptions and potential issues in demand.
• Support Murata's competitive advantage by delivering reliable service with minimized risk.
• Review daily system-generated reports and take action to resolve issues.
• Training - provide shadowing and training for new hires and transfers.
• Perform other duties as assigned.

Skills

Excel

Problem solving

Attention to detail

Data entry

Communication

Team collaboration

Multitasking

Education

High School Diploma or GED

Job description

For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Why Consider This Job Opportunity

The Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.

Workplace Policy

Hybrid from Atlanta, GA

What To Expect (Essential Job Responsibilities)

• Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
• Supply Monitoring/Maintenance – Release purchase orders to the factory. Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitor inventory and take appropriate action to reduce the risk of excess inventory.
• Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.
• Inventory - Monitor slow-moving and excessive inventory. Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.
• Communication - notification for price discrepancies, backlog errors, and allocation quantity differences. Initiate communication with sales on discrepancies with customer order processing. Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
• Meet or exceed established KPI’s (Key Performance Indicators) for assigned accounts.
• Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.
• Maximize Murata’s competitive advantage through service while minimizing operational risk.
• Reports – Review all daily system-generated reports and take necessary actions to resolve problems and issues.
• Training – provide shadowing and training for new hires and account transfers as needed.
• Perform other job duties as assigned.

What Is Required (Qualifications)

• High School Diploma or GED.
• 1+ years of experience related to customer service, order management, or planning.
• Proficiency with Microsoft Excel, problem-solving skills, high attention to detail, and accurate data entry.
• Interpersonal skills including effective collaboration and communication skills.
• Ability to work in a team-oriented environment, provide a positive customer experience, high sense of urgency, ability to and multi-task, and strong organizational skills.
• Ability to adapt to ever-changing work priorities and environment while working among individuals from a wide variety of cultural backgrounds.

How To Stand Out (Preferred Qualifications)

• Associate’s degree or higher.
• Experience working with third-party vendors and/or vendor-managed inventory.
• Analysis skills with the ability to resolve problems.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.

Imagine the possibilities as a member of Murata's innovative global team.

Be an innovator - Join Murata!

Murata offers competitive compensation and comprehensive benefits.

Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans